RTSM Study Project Lead - Client & System Support

4G Clinical LLC.; Wellesley (MA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Unlimited Vacation Days for Salaried F

FSA and Dependent Care Accounts

Company Paid Disability and Life ins

Generous 401k program

Paid sabbatical program

Job summary

4G Clinical LLC is seeking a Study Project Lead to sustain client support for the Prancer RTSM application after study go-live. You will serve as the primary sponsor contact, manage emails, provide training, and lead client support meetings to discuss RTSM health and open requests.

You will also address system support, validate configurations, oversee testing, and coordinate internal teams to resolve issues, ensure timely status updates, and drive process improvements.

Qualifications

• Minimum of 3 years of software application support experience in clinical trial support or equivalent.
• Excellent interpersonal skills and integrity; superb attention to detail.
• Ability to work independently and in a team environment.

Responsibilities

• Serve as primary contact for sponsor after study go-live, Expert in Prancer RTSM application.
• Manage sponsor emails and provide troubleshooting and requests support.
• Lead client support meetings and provide training on RTSM usage.
• Coordinate with Client Directors for support updates and study health.
• Identify and solve technical problems; drive cross-functional resolution.

Skills

Customer service

Troubleshooting

Issue management

Problem resolution

Interpersonal skills

Attention to detail

Teamwork

Independent learning

Integrity

Education

Bachelor's degree

Tools

JIRA

Job description

4G Clinical LLC is seeking a Study Project Lead to sustain client support for the Prancer RTSM application after study go-live. You will serve as the primary sponsor contact, manage emails, provide training, and lead client support meetings to discuss RTSM health and open requests.

You will also address system support, validate configurations, oversee testing, and coordinate internal teams to resolve issues, ensure timely status updates, and drive process improvements.