RTSM Study Analyst - Level I

4G Clinical; Wellesley (MA); Remote; USD 65,000 - 90,000; Full time

Job summary

4G Clinical LLC. is seeking a System Support and Operations specialist in the Boston area. You will configure RTSM applications, test changes, and manage the change process while assessing risk for client configurations.

You will explain features to partners, develop area expertise in Prancer or other 4G products, document steps, and support investigations. A bachelor’s degree in life sciences, IT, or related field is required.

Qualifications

• At least 1 year in a Study Analyst role is preferred, or a role with equivalent experience.
• The candidate must possess at minimum a bachelor’s degree in a life science, supply chain management, or information technology field, or have equivalent experience.

Responsibilities

• Configure and test managed RTSM configuration changes; execute the change process.
• Explain features and configuration options of our applications to internal and external partners.
• Develop expert-level specialization in at least one area of Prancer or other 4G applications.
• Solve high complexity issues independently; partner with Technical Services to resolve challenging issues; describe solutions clearly to clients.
• Document investigation steps and technical configurations.
• Execute tasks including data changes, operational monitoring, validation, and integrations setup & testing.
• May serve as Customer Support escalation point for system or study issues when required.
• Train others on processes, RTSM configurations, testing methodology, and troubleshooting.
• Write and maintain articles on configuration, testing, and troubleshooting.

Education

Bachelor’s degree in life science, supply chain management, or information technology

Job description

System Support and Operations

• Configure and test any managed configuration changes to our clients’ Randomization and Trial Supply Management (RTSM) applications, executing the configuration change process. Identify the risk associated with proposed changes.
• Write and execute efficient test approaches that strike the right balance between effort and risk mitigation.
• Be able to explain the common features and configuration options of our applications to internal and external partners.
• Develop expert-level specialization in at least one area of Prancer or other 4G applications.
• Solve high complexity issues and questions independently. Partner with Technical Services teams to solve the most challenging issues. Describe technical solutions in a way that clients can understand.
• Document investigation steps and technical configurations.
• Execute other tasks including data changes, operational monitoring, validation, and integrations setup & testing.
• May serve as Customer Support point of escalation for any system or study issues when required.
• Train others on processes, RTSM configurations, testing methodology, and troubleshooting.
• Write and maintain articles on configuration, testing, and troubleshooting.

Requirements

At least 1 year in a Study Analyst role is preferred, or a role with equivalent experience.

Education and/or Certification Requirements

The candidate must possess at minimum a bachelor’s degree in a life science, supply chain management, or information technology field, or have equivalent experience.

Summary

4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE.

About Us

4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia.

For U.S.-based candidates, we offer compelling benefits to our employees, including:

• Health, dental, and vision benefits
• Unlimited Vacation Days for Salaried Full-time Employees
• FSA and Dependent Care Accounts
• Company Paid Disability and Life Insurance
• Generous 401k program
• Paid sabbatical program

4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.