RTOC Coordinator

Renown Health; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Renown Health is seeking an RTOC Coordinator to support patient flow and Transfer Center operations by receiving requests, coordinating required documentation, monitoring status, and communicating with partners to move patients efficiently. This role does not provide direct patient care.

The job requires strong communication, accuracy, confidentiality, adaptability, and proficiency with Microsoft Office Suite and multiple electronic systems to manage transfers, bed placement, and discharge

Qualifications

• Education: High school diploma or equivalent required; Associate degree preferred.
• Experience: Minimum of one year in a healthcare, hospital, or high-volume coordination environment.
• Software: Proficiency with Microsoft Office Suite and ability to navigate multiple electronic systems.
• Disclaimer: Roles do not provide direct patient care and follow established workflows.

Responsibilities

• Receive and process transfer requests and bed placement needs.
• Gather and document required information; obtain records as needed.
• Monitor workflow status and communicate with internal and external partners.
• Coordinate transportation and discharge support per established processes.
• Escalate barriers or delays to the appropriate nurse, physician, or leader.

Skills

Strong communication

Prioritization

Accuracy

Confidentiality

Adaptability

Multitasking

Education

High school diploma or equivalent

Associate degree in healthcare, business, or related field

Tools

Microsoft Office Suite

Job description

Purpose

The RTOC Coordinator supports patient flow and Transfer Center operations by receiving and processing requests, coordinating required documentation and communications, monitoring request status, and facilitating operational support services. The RTOC Coordinator collaborates with RTOC nurses, physicians, nursing units, Case Management, referring and accepting facilities, transportation providers, and other key stakeholders to support timely, accurate, and coordinated patient movement, including incoming and outgoing transfer coordination, bed placement activities, and discharge transportation. The position functions within established workflows and escalation pathways and does not provide direct patient care.

Purpose

The RTOC Coordinator supports patient flow and Transfer Center operations by receiving and processing requests, coordinating required documentation and communications, monitoring request status, and facilitating operational support services. The RTOC Coordinator collaborates with RTOC nurses, physicians, nursing units, Case Management, referring and accepting facilities, transportation providers, and other key stakeholders to support timely, accurate, and coordinated patient movement, including incoming and outgoing transfer coordination, bed placement activities, and discharge transportation. The position functions within established workflows and escalation pathways and does not provide direct patient care.

Nature And Scope

The RTOC Coordinator works in a centralized, high-volume environment supporting operational services that promote timely patient flow, transfers, discharges, bed placement, and patient movement in and out of the hospital. Responsibilities and assignments may vary based on department priorities, operational needs, shift, staffing, and changes in the services supported by the RTOC. The coordinator receives and processes requests, gathers and documents required information, obtains records, monitors workflow status, and communicates with internal and external partners. Responsibilities may include coordinating transportation and discharge support, assisting with transfer workflows, supporting bed placement activities, and escalating barriers or delays according to established processes. This position requires strong communication, prioritization, accuracy, confidentiality, adaptability, and the ability to manage multiple changing demands. The coordinator works within established workflows and escalates clinical questions or decisions to the appropriate nurse, physician, or leader. This position does not provide patient care.

Minimum Qualifications

Requirements - Required and/or Preferred Name Description Education: Must have working-level knowledge of the English language, including reading, writing, and speaking English. High school diploma or equivalent required. Associate degree in healthcare, business, or a related field preferred. Working knowledge of medical terminology preferred. Experience: Minimum of one year of experience in a healthcare, hospital, medical office, patient access, scheduling, dispatch, transfer center, call center, or other high-volume coordination environment required. License(s): None Certification(s): None Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must possess the computer and data-entry skills necessary to work within multiple electronic systems and communication platforms. Must be able to navigate between multiple applications, accurately enter and retrieve information, and learn department-specific systems. Disclaimer: The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.