RTO Supervisor - Sunland Park

Churchill-Downs-Inc; Sunland Park (NM); On-site; USD 52,000 - 70,000; Full time

Job summary

Churchill Downs Inc. through United Tote seeks a RTO Supervisor for Sunland Park to oversee tote operations and staff at the racetrack.

You will supervise daily functions, coordinate with management, ensure proper invoicing and paperwork, and maintain hardware and software for reliable tote operations. The role requires overseeing staff, handling trouble reports, and ensuring smooth operation while coordinating with state officials.

Qualifications

• High School Diploma or GED required.
• Must understand pari-mutuel wagering and racing operations.
• Ability to lead and direct staff at a racetrack.
• Strong troubleshooting and problem-reporting skills.
• Knowledge of tote software/hardware and installation/testing responsibilities.
• Proficiency with Microsoft Office, hardware, networks, POS terminals, and related systems.

Responsibilities

• Oversee day-to-day tote operation functions at a specific worksite.
• Assist GM with hiring, scheduling and staff development.
• Enter and verify tote system data; manage invoicing and paperwork.
• Maintain tote board hardware and perform general maintenance.
• Order supplies and manage inventories; control costs.
• Interact professionally with customers, racetrack management, and state officials.
• Ensure timely upkeep of equipment and proper line movements.
• Other duties as assigned by leadership.

Skills

Pari-mutuel knowledge

Staff leadership

Troubleshooting

Tote software/hardware

MS Office suite

Data center & field service ops

Written & verbal communication

Education

High School Diploma or GED

Tools

Tote software

Tote board technology

Job description

Career Opportunities: RTO Supervisor - Sunland Park (5449)

Requisition ID5449-Posted11/03/2026-United Tote Company-Sunland-United Tote-NM Sunland Park

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.

JOB SUMMARY

Oversees day-to-day functions of overall tote operation, tote system operation, including hiring, scheduling, and staff development at racetrack, invoicing customers and prepare paperwork for racetrack and corporate offices, trouble reports, inventories, and cycling spare parts, order supplies, troubleshooting, maintain hardware and interacts with state racing officials. Position is that of a working supervisor as the incumbent operates and techs on a regular basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day functions of the overall tote operation at a specific worksite.
• Working with general manager, assists with the hiring, scheduling and development of qualified staff at the racetrack.
• Performs tote system data entry and verification.
• Performs tote board general maintenance and operations
• Responsible for reviewing the invoicing of customers and the preparation of other paperwork for the racetrack and the corporate office such as trouble reports.
• Responsible for the timely completion of inventories and the cycling of spare parts and equipment.
• Responsible for ordering supplies.
• Ensures that all hardware is properly maintained and in good working order. Includes moving and relocating lines and equipment as needed.
• Required to interact with customers, racetrack management personnel, and state officials in a professional manner.
• Maintain costs at the site, including minimizing OT, etc.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have good understanding of pari-mutuel wagering and racing operations. Must be able to lead and direct employees. Must possess a good understanding of trouble shooting procedures and the ability to report and document problems as they occur. Must have a thorough working knowledge of the tote software and hardware and able to lead the installation, updates and testing processes. Working knowledge of Microsoft Office suites, computer hardware, network, point of sale terminal, tote board technology and functionality, data center and field service operations. Good written and verbal communication skills are required. Close vision and good hearing are required for console and radio work.

EDUCATION AND EXPERIENCE

High School Diploma or GED. Tote operator experience and electrical and/or computer experience .

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to fifty (50) pounds and occasionally lift and/or move more than one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.