RT, CPAP Support

Lincare Holdings, Inc.; Clearwater (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a dedicated education and coaching specialist to support customers who have CPAP and Bilevel devices. You will educate patients, provide technical assistance, and collaborate with clinicians to ensure high-quality home healthcare services.

The role involves training responsibilities, outreach to patients, and ongoing communication with care teams to ensure continuity of care and adherence to company standards.

Qualifications

• Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources.
• Must be computer literate.
• Work well individually and as a team member.

Responsibilities

• Educate and coach customers with CPAP and Bilevel devices.
• Provide technical assistance with equipment.
• Participate in training of RTs/SETs.
• Provide coaching/clinical outreach to patients via dialer.
• Identify escalations of care and make recommendations as needed.
• Ensure quality service by following policies and procedures.
• Assess customer compliance and explain product benefits.
• Escalate communication to clinical staff as necessary.
• Maintain open communication with internal and external team members.
• Provide customer follow-up as required.
• Review clinical testing/results to ensure standard of care for PAP devices.

Skills

Customer service

Computer literacy

Team player

Adaptability

Education

AMA approved respiratory program

GED

Job description

This employee performs virtual equipment education and coaching in a timely and professional manner.

• Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices
• provide technical assistance with equipment

JOB FUNCTIONS

• Participates in the training of all RTs/SETs
• Provides coaching/clinical outreach to patients via dialer as assigned
• Identifies escalations of care and makes recommendations as needed
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
• Ensures continuity of care by ensuring open communication with internal and external team members
• Provides customer follow up as required
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device

Qualifications

Education

• High School Diploma or General Education Degree (GED), required

Education

• Graduate of an AMA approved respiratory program, required

Work Experience

• Minimum of one year experience in DME, required
• Familiar with equipment and services provided in the home healthcare setting or other experience in patient care

Knowledge, Skills, and Abilities

• Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources
• Must be computer literate
• Work well individually and as team member
• Must function in fast-paced environment

Licenses and Certifications

• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law
  • In all states, CRTs and RRTs are qualified for this position
• Will be required to obtain additional state licensing for states assigned