RT, CPAP Support

Lincare Holdings Inc.; Clearwater (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Lincare Holdings Inc. seeks a dedicated education and coaching specialist to support patients who use CPAP and Bilevel devices.

You will educate customers on device use, provide technical assistance, and collaborate with clinicians to ensure high-quality care. Responsibilities include training RTs/SETs, coaching patients via dialer, and escalating care as needed while maintaining strong communication within the team.

Qualifications

• Excellent customer service and human relations to interface with patients, doctors, and referral sources.
• Must be computer literate.
• Ability to work well individually and as a team member.
• Must function in a fast-paced environment.

Responsibilities

• Educates and coaches customers who have CPAP and Bilevel devices.
• Provides technical assistance with equipment.
• Participates in training of RTs/SETs.
• Coaches patients via dialer and escalates care as needed.
• Ensures quality service by following policies and procedures.
• Maintains open communication with internal/external team members.
• Provides timely customer follow-up.
• Reviews clinical testing/results to ensure standard of care.

Skills

Customer service

Computer literacy

Team player

Fast-paced environment

Education

High School Diploma

AMA approved respiratory program

Job description

This employee performs virtual equipment education and coaching in a timely and professional manner.

• Generally responsiblefor the education and coaching of customers who have received CPAP and Bilevel devices
• provide technical assistance with equipment

JOB FUNCTIONS

• Participates in the training of all RTs/SETs
• Provides coaching/clinical outreach to patients via dialer as assigned
• Identifies escalations of care and makes recommendations as needed
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Assists customers through coaching of company's products by adequately assessing customer compliance,thoroughly explaining product benefits, and assisting with escalating communication to clinical staff asnecessary
• Ensures continuity of care by ensuring open communication with internal and external team members
• Provides customer follow up as required
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device

Qualifications.

Education

• High SchoolDiplomaor General Education Degree (GED), required

Education

• Graduate of an AMA approved respiratory program, required

Work Experience

• Minimum of one year experience in DME, required
• Familiar with equipment and services provided in the home healthcare setting orother experience in patient care

Knowledge, Skills, and Abilities

• Must have excellent customer service and human relations to interface with patients, doctors,and other referral sources
• Must be computer literate
• Work well individually and as team member
• Must function in fast-paced environment

Licenses and Certifications

• Must remain certified, registered, orlicensed by the applicable state and/ornational board governing clinicalpractice or as otherwise permitted by law
  • In all states, CRTs and RRTs are qualifiedfor this position
• Will be required to obtain additional state licensing for states assigned

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans