RT, CPAP Support

Lincare Holdings; Clearwater (FL); Remote; USD 55,000 - 75,000; Full time

Job summary

Lincare Holdings is seeking a dedicated educator to deliver virtual equipment education and coaching for CPAP and Bilevel devices, ensuring timely, professional support to patients and care teams.

The role emphasizes training RTs/SETs, patient outreach via dialer, adherence to policies, and coordination with clinical staff to optimize care and device use.

Qualifications

• High school diploma or GED required.
• Graduate of AMA approved respiratory program.
• Minimum one year of DME experience.
• CRT/RRT qualification or willingness to obtain state licenses.

Responsibilities

• Provides virtual education and coaching to customers with CPAP and Bilevel devices.
• Participates in training of RTs/SETs and offers coaching outreach to patients.
• Identifies escalations of care and makes recommendations as needed.
• Ensures quality service by following departmental policies and standards.
• Assists customers through coaching of products and coordinates with clinical staff.
• Maintains open communication with internal and external team members.
• Follows up with customers as required.
• Monitors clinical testing/results to ensure standard of care for PAP devices.

Skills

Customer service

Computer literacy

Team player

Fast-paced

Education

High School Diploma or GED

AMA approved respiratory program

Job description

This employee performs virtual equipment education and coaching in a timely and professional manner.

• Generally responsiblefor the education and coaching of customers who have received CPAP and Bilevel devices
• provide technical assistance with equipment

Job Functions

• Participates in the training of all RTs/SETs
• Provides coaching/clinical outreach to patients via dialer as assigned
• Identifies escalations of care and makes recommendations as needed
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Assists customers through coaching of company's products by adequately assessing customer compliance,thoroughly explaining product benefits, and assisting with escalating communication to clinical staff asnecessary
• Ensures continuity of care by ensuring open communication with internal and external team members
• Provides customer follow up as required
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device

Education

• High SchoolDiplomaor General Education Degree (GED), required

Education

• Graduate of an AMA approved respiratory program, required

Work Experience

• Minimum of one year experience in DME, required
• Familiar with equipment and services provided in the home healthcare setting orother experience in patient care

Knowledge, Skills, and Abilities

• Must have excellent customer service and human relations to interface with patients, doctors,and other referral sources
• Must be computer literate
• Work well individually and as team member
• Must function in fast-paced environment

Licenses and Certifications

• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law
  • In all states, CRTs and RRTs are qualified for this position
• Will be required to obtain additional state licensing for states assigned