Roving Support Specialist

Whitecap Management LLC; Minneapolis (MN); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Competitive pay and renewal bonuses

Paid time off starting at 3 weeks

Comprehensive health plans (medical, d

vision

dental

flex spending accounts

HSA with employer contribution

Life and AD&D insurance

Disability insurance

401(k) with company match

Parental & Family Leave

Tuition reimbursement

Doran Investors Program

Job summary

Whitecap Management LLC is hiring a Roving Property Support Specialist to join our team across multiple Twin Cities properties. You’ll conduct dynamic property tours, screen applicants, and prepare leases while traveling between communities in the metro.

This role supports busy leasing activity, renewals, and administrative tasks, ensuring smooth operations across sites. A customer‑first mindset and flexibility are essential for success.

Qualifications

• 2–3 years of property management experience.
• Experience with Yardi software.
• Strong customer service mindset.
• Excellent organizational and communication skills.
• Team‑first attitude and adaptability.
• Reliable transportation and valid driver's license.

Responsibilities

• Give dynamic, persuasive property tours at assigned properties.
• Screen applications, qualify residents, and prepare leases.
• Be the friendly face for residents and prospects with questions and requests.
• Travel to Whitecap properties across the Twin Cities metro, adapting to each site’s team and systems.
• Manage leases, renewals, and related paperwork in accordance with guidelines.
• Maintain accurate resident files and audit-ready records.
• Support corporate or special projects as needed.

Skills

Property management

Customer service

Communication

Organizational skills

Team player

Adaptability

Reliable transportation

Education

High school diploma

Tools

Yardi

Job description

WE'RE HIRING: ROVING PROPERTY SUPPORT SPECIALIST

Twin Cities Metro | Full-Time, Non-Exempt | Multiple Properties

Love meeting new people? Thrive on variety? Ready to build your property management career across a whole portfolio instead of just one building? Whitecap Management, a division of Doran Companies, is looking for a Roving Property Support Specialist to bring energy and top-tier customer service to apartment communities across the Twin Cities — wherever we need you next.

This is a role for someone who likes variety, picks up new systems fast, and genuinely enjoys helping people find their next home. One week you might be closing leases at a brand-new lease-up; the next, covering for a property manager on vacation. If that sounds exciting rather than exhausting, keep reading.

WHAT YOU'LL DO

• Give dynamic, persuasive property tours that turn prospects into residents.


• Screen applications, qualify residents, and prepare leases at each assigned property.


• Be the friendly face residents and prospects count on for questions, requests, and support.


• Travel to different Whitecap properties across the metro — sometimes with little advance notice — and adapt quickly to each site's team and systems.


• Generate necessary legal action, documents, and process in accordance with State and Company guidelines.


• Handle renewals, delinquency notices, violation letters, deposit accounting, and lease paperwork accurately as needed.


• Keep resident files and administrative records clean, complete, and audit-ready.


• Jump in on corporate support or special projects as needed.


• Basically keep property processes flowing without missing a beat!

Essential Functions:

Customer Service:

• Assists residents and prospects at assigned properties with questions, maintenance requests, payment of rent, or other requests.


• Maintains a positive customer service relations attitude at every property visited.


• Maintain Fair housing standards at all times.


• Provide dynamic tours of apartments and community to potential residents for the purpose of leasing apartments at whichever property is currently assigned.


• Discusses with potential residents the advantages of leasing at the property being toured.

Leasing:

• Screens rental applications and qualifies potential residents at assigned properties.


• Prepares leases for future residents in accordance with each property's procedures.


• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and on a timely basis.


• Ensure that all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made immediately, and deposits are reported to the corporate office.


• Generate necessary legal action, documents, and process in accordance with State and Company guidelines.


• Send out delinquency notices, violation letters, etc as the needs arise.


• Be able to discuss renewals and send proposals to residents

Travel & Scheduling Flexibility:

• Travels to various Whitecap Management properties throughout the Twin Cities metro area as assigned, sometimes with little advance notice.


• Maintains reliable transportation and the flexibility to work across multiple properties in a single week, or even a single day.


• Quickly adapts to each property's team, systems, and procedures upon arrival.

Administrative Tasks:

• Use Whitecap software and systems to manage and engage with prospects and residents


• Ensure that A/P invoices are submitted to the corporate office for payment.


• Ensure current resident files are properly maintained.


• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.


• Completes reports as instructed by the Property Manager, Assistant Manager, Regional Property Manager or VP of Whitecap Management at each assigned property.


• Some corporate support or special projects as assigned

Requirements

WHAT YOU BRING

• 2–3 years of property management experience.


• Experience with Yardi.


• A genuine love of meeting new people and a high bar for customer service.


• Sharp organizational and communication skills — you follow through on what you say you'll do.


• A team-first attitude and the flexibility to adapt fast to new environments.


• Reliable transportation and a valid driver's license — this role moves.


• High school diploma.

WHY JOIN DORAN / WHITECAP MANAGEMENT?

We care about the people who choose to build their careers with us, so we back that up with a robust benefits package for you and your family:

• Competitive pay $30-32 per hour, plus monthly renewal bonuses


• Paid time off starting at 3 weeks


• Comprehensive health plans — medical, dental, vision, flex spending accounts, and an HSA with employer contribution


• Employer-paid Life and AD&D insurance, with options to purchase voluntary life for yourself and your family


• Company-paid short-term and long-term disability


• 401(k) with a 4% company match, immediately vested


• Paid Parental & Family Leave for new parents


• Tuition reimbursement to support your learning and development


• Doran Investors Program — a unique opportunity to own shares of properties Doran develops