Roving Property Leasing Specialist

Whitecapmgmt; Minnesota; On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health plans

Life Insurance

Disability insurance

401(k) with match

Parental & Family Leave

Tuition reimbursement

Investment program

Job summary

Whitecap Management, a division of Doran Companies, seeks a Roving Property Support Specialist to support apartment communities across the Twin Cities metro. You will conduct tours, screen applicants, and prepare leases while traveling between properties with a focus on exceptional customer service.

The role requires adaptability to different sites, strong organization, and a knack for coordinating with property teams. A valid driver's license and reliable transportation are essential.

Qualifications

• 2–3 years of property management experience.
• Strong customer service orientation and communication skills.
• Able to adapt quickly to different properties and teams.

Responsibilities

• Give dynamic property tours to prospects.
• Screen applications and prepare leases for multiple properties.
• Travel across the Twin Cities metro to assigned Whitecap properties.
• Maintain and file leases, renewals, and related documents accurately.
• Assist with renewals, delinquency notices, and lease paperwork as needed.

Skills

Property management

Customer service

Communication

Organization

Education

High school diploma

Tools

Yardi

Job description

WE'RE HIRING: ROVING PROPERTY SUPPORT SPECIALIST

Twin Cities Metro | Full-Time, Non-Exempt | Multiple Properties

Love meeting new people? Thrive on variety? Ready to build your property management career across a whole portfolio instead of just one building? Whitecap Management, a division of Doran Companies, is looking for a Roving Property Support Specialist to bring energy and top-tier customer service to apartment communities across the Twin Cities — wherever we need you next.

This is a role for someone who likes variety, picks up new systems fast, and genuinely enjoys helping people find their next home. One week you might be closing leases at a brand-new lease-up; the next, covering for a property manager on vacation. If that sounds exciting rather than exhausting, keep reading.

WHAT YOU'LL DO

• Give dynamic, persuasive property tours that turn prospects into residents.


• Screen applications, qualify residents, and prepare leases at each assigned property.


• Be the friendly face residents and prospects count on for questions, requests, and support.


• Travel to different Whitecap properties across the metro — sometimes with little advance notice — and adapt quickly to each site's team and systems.


• Generate necessary legal action, documents, and process in accordance with State and Company guidelines.


• Handle renewals, delinquency notices, violation letters, deposit accounting, and lease paperwork accurately as needed.


• Keep resident files and administrative records clean, complete, and audit-ready.


• Jump in on corporate support or special projects as needed.


• Basically keep property processes flowing without missing a beat!

Essential Functions:

Customer Service:

• Assists residents and prospects at assigned properties with questions, maintenance requests, payment of rent, or other requests.


• Maintains a positive customer service relations attitude at every property visited.


• Maintain Fair housing standards at all times.


• Provide dynamic tours of apartments and community to potential residents for the purpose of leasing apartments at whichever property is currently assigned.


• Discusses with potential residents the advantages of leasing at the property being toured.

Leasing:

• Screens rental applications and qualifies potential residents at assigned properties.


• Prepares leases for future residents in accordance with each property's procedures.


• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and on a timely basis.


• Ensure that all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made immediately, and deposits are reported to the corporate office.


• Generate necessary legal action, documents, and process in accordance with State and Company guidelines.


• Send out delinquency notices, violation letters, etc as the needs arise.


• Be able to discuss renewals and send proposals to residents

Travel & Scheduling Flexibility:

• Travels to various Whitecap Management properties throughout the Twin Cities metro area as assigned, sometimes with little advance notice.


• Maintains reliable transportation and the flexibility to work across multiple properties in a single week, or even a single day.


• Quickly adapts to each property's team, systems, and procedures upon arrival.

Administrative Tasks:

• Use Whitecap software and systems to manage and engage with prospects and residents


• Ensure that A/P invoices are submitted to the corporate office for payment.


• Ensure current resident files are properly maintained.


• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.


• Completes reports as instructed by the Property Manager, Assistant Manager, Regional Property Manager or VP of Whitecap Management at each assigned property.


• Some corporate support or special projects as assigned

Requirements

WHAT YOU BRING

• 2–3 years of property management experience.


• Experience with Yardi.


• A genuine love of meeting new people and a high bar for customer service.


• Sharp organizational and communication skills — you follow through on what you say you'll do.


• A team-first attitude and the flexibility to adapt fast to new environments.


• Reliable transportation and a valid driver's license — this role moves.


• High school diploma.

WHY JOIN DORAN / WHITECAP MANAGEMENT?

We care about the people who choose to build their careers with us, so we back that up with a robust benefits package for you and your family:

• Competitive pay $30-32 per hour, plus monthly renewal bonuses


• Paid time off starting at 3 weeks


• Comprehensive health plans — medical, dental, vision, flex spending accounts, and an HSA with employer contribution


• Employer-paid Life and AD&D insurance, with options to purchase voluntary life for yourself and your family


• Company-paid short-term and long-term disability


• 401(k) with a 4% company match, immediately vested


• Paid Parental & Family Leave for new parents


• Tuition reimbursement to support your learning and development


• Doran Investors Program — a unique opportunity to own shares of properties Doran develops