Roving Store Worker (Mixed) - Laughlin AFB

Aafes; Del Rio (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

The Army & Air Force Exchange Service seeks a Roving Store Worker to provide patron support and assist with crafts & trades duties across multiple facilities. You may operate a cash register and handle sales transactions while maintaining a welcoming shopping environment.

Responsibilities include preparing simple foods, stocking items, and ensuring sanitation. Flexible availability is required to support store operations and customer satisfaction on a roving basis.

Qualifications

• Education: High school diploma or equivalent.
• If qualified candidates are not available, minimum qualifications may be lowered.

Responsibilities

• Operate ovens/food service equipment and prepare heat-&-eat items (pizza, hot dogs, snacks) per procedures.
• Maintain sanitation and cleanliness of the work area.
• Maintain documentation, cash reports and related records.
• Stock merchandise from stockroom to sales floor and display neatly.
• Ring sales on register, process payments and enter new accounts/transactions.
• Assist in stock counts and manage stock availability; address slow-moving or out-of-stock items.
• Provide excellent customer service and build rapport with customers.
• Promote in-store credit card benefits to drive sales.

Education

High school or equivalent

Job description

As a Roving Store Worker, under designated supervision, this position performs patron support and crafts & trades duties that are not higher or equivalent to an HPP2. May work in retail or food facility. May prepare and serve simple foods and beverages, basic stocking or other crafts & trades HPP2 duties. May operate cash register or other sales related equipment. Assess customer needs by actively listening and providing solutions to maximize customer satisfaction and loyalty. Work may be assigned in more than one facility.

1. May operate an oven, roller grill or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. Serves and prepares heat & eat items to include but not limited to pizza, hot dogs, and snack items with related condiments or complimentary foods. Ensures heat & eat items are properly heated or cooled, as appropriate.
2. Maintains required level of sanitation and cleanliness of work area.
3. Maintains required documentation, checks returned inventory, prepares daily cash report, and other related documentation

OR

1. May take merchandise from the stockroom to the sales floor. Displays and replenishes merchandise in a neat and presentable fashion in accordance with instructions.
2. May ring sales on cash register or other sales related equipment and makes change. Collects and verifies cash, credit cards/checks, etc. May enter new accounts, sales transactions, refunds and/or related transactions.
3. Assists in ensuring optimum stock availability by taking periodic stock counts, advising management of slow moving, out of stock, defective and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
4. May stock appropriate food or retail supplies prior to selling period and replenishes food, beverage or retail items, as required. May assist in maintaining shelf labels. Perform random price verification and initiate necessary corrective action.
5. Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages and builds trust relationship with the customer in order to deliver a personalized customer experience.
6. Performs other related duties as assigned.

Actively communicates the benefits of the in-store credit card to customers in order to drives sales growth and increase customer loyalty.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Education: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-month for 9-month basis.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST HAVE FLEXIBLE AVAILABILITY.