Retail Technician

Asurion; Albuquerque (NM); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

Paid training

Employee discount

Job summary

Asurion is hiring a Retail Sales Technician in Albuquerque, NM to greet customers, deliver personalized service, and introduce them to Asurion’s tech products and services. You’ll learn our Serve, Solve, Sell approach and help customers find solutions while meeting sales goals.

No prior tech experience required; we provide paid training and a supportive team. Expect growth as you repair and troubleshoot devices onsite, participate in a fast-paced retail environment, and enjoy benefits and a

Qualifications

• 1 year of customer service or retail sales experience
• Excellent communication and people skills
• Ability to learn tech repair tasks quickly

Responsibilities

• Be the welcoming face at the store and provide personalized experiences
• Use your communication skills to enrich the customer experience while upselling Asurion’s products & services
• Work toward achievable sales goals
• Assist with diagnostics, troubleshooting, and repairing customer devices
• Support store operations as a team player in a retail, tech, and sales environment
• Multitask effectively in a dynamic retail setting

Skills

Customer service

Communication

Sales

Upselling

Multitasking

Teamwork

Retail experience

Job description

Retail Sales Technician – Albuquerque, NM

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

• Starting Pay: $16.25 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $542/month additional)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tech-out at a higher-level.
• No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time.
• At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals.
• SIGN ON BONUS-$1,500

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.
• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance-remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Asurion Way

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.
• Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.