Rover Teller I (P/T)

Idaho First Bank; Boise, Northern (ID, KY); On-site; USD 32,000 - 40,000; Full time

Job summary

Idaho First Bank is seeking a Rover Teller to process transactions and provide frontline support to customers in a people-first banking environment. The role includes handling deposits, withdrawals, loan payments, wire transfers, and ATM duties, along with referrals to enhance customer relationships.

The position requires strong communication and computer skills, adherence to regulatory guidelines, and the ability to assist with online banking and disputes. Travel within markets may be required.

Qualifications

• A minimum of 1-year previous cash handling and customer service experience is preferred.
• Excellent communication and customer service skills.
• Ability to work with banking software and online banking support.

Responsibilities

• Assist customers with daily transactions: deposits, withdrawals, loan payments, wire transfers, cashier checks, stop payments.
• Identify opportunities to refer additional products and services to enhance customer relationships.
• Provide support for online banking, statements, credit cards, and password resets.
• Balance and refill ATM, process night drop and ATM deposits.
• Handle cash within authority and adhere to Cash Control Policy.
• Maintain knowledge of bank products, policies, procedures, and regulatory compliance.
• Assist with REG E and ACH disputes.
• Process account holds and customer requests for foreign currency and drafts.
• Conduct customer outreach to resolve non-posts and return items.
• Assist with Safe Deposit Box entry and payments.
• Complete BSA/AML reports and communications as needed.
• May work in New Accounts area or support business development activities.

Skills

Communication skills

Organizational skills

Computer skills

Confidentiality

Team cooperation

Self-directed

Job description

Description

The primary responsibility of the Rover Teller is to process financial transactions for our customers. Tellers will provide frontline support to bank customers by fostering a people first banking experience by greeting all customers answering inquiries and assisting with various customer service needs.

Essential Functions:

• Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests and stop payment requests
• Identify opportunities to offer/refer additional products and services that will add value to our customer relationships
• Provide customer support around online banking, statements, credit cards, and password resets
• Balance and refill the ATM, as assigned, and processes night drop and ATM deposits
• Handle and balance cash within limit authority and Cash Control Policy
• Maintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirements
• Assist customers with REG E and ACH Disputes
• Process account holds and customer requests for foreign currency and drafts
• Conduct customer outreach efforts to resolve non posts and return items
• Assist customers with Safe Deposit Box entry and payments
• Complete BSA/AML reports and communications as needed

Additional responsibilities:

• May be asked to work in New Accounts area as/if needed
• May be asked to support business development activities as needed within individual markets
• Complete required compliance and educational training
• Participate in Community First Events
• Provide exceptional customer service while remaining in Bank regulatory and legal guidelines
• May require flexibility and willingness to work and travel to various areas of retail operations

Skills and competencies:

• Exceptional communication, organizational and computer skills
• Must be able to maintain strict customer confidentially
• Work respectfully and cooperatively with all IFB Team members
• Self-directed: must be able to fulfill responsibilities of the position with minimal supervision

Requirements

• A minimum of 1-year previous cash handling and customer service experience is preferred.

About IFB

Idaho First Bank Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First and Community First motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, and Bend. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at www.idahofirstbank.com

AA/Equal Opportunity Employer