Rover Teller I (P/T)

Idaho-First-Bank; Boise (ID); On-site; USD 30,000 - 38,000; Full time

Job summary

Idaho First Bank is seeking a Rover Teller to process daily banking transactions and deliver a high level of customer service at our Boise area branches. You will greet customers, answer inquiries, and support front-line service needs while upholding bank policies and security requirements.

You will balance cash, assist with ATM operations, and help customers with online banking and product referrals. Prior cash handling and customer service experience is preferred, and occasional travel within

Qualifications

• 1 year of cash handling and customer service experience preferred.
• Greet customers and assist with daily banking transactions.

Responsibilities

• Process deposits, withdrawals, loan payments, cashier checks, wire transfers and stop payments.
• Identify opportunities to refer banking products and services.
• Provide support for online banking, statements, credit cards, and password resets.
• Balance and service ATM as assigned and handle cash per policy.
• Maintain knowledge of bank policies, procedures and regulatory requirements.
• Assist with BSA/AML reporting as needed.

Skills

Cash handling

Customer service

Communication

Computer skills

Banking terminology

Job description

Description

The primary responsibility of the Rover Teller is to process financial transactions for our customers. Tellers will provide frontline support to bank customers by fostering a people first banking experience by greeting all customers answering inquiries and assisting with various customer service needs.

Essential Functions:

• Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests and stop payment requests
• Identify opportunities to offer/refer additional products and services that will add value to our customer relationships
• Provide customer support around online banking, statements, credit cards, and password resets
• Balance and refill the ATM, as assigned, and processes night drop and ATM deposits
• Handle and balance cash within limit authority and Cash Control Policy
• Maintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirements
• Assist customers with REG E and ACH Disputes
• Process account holds and customer requests for foreign currency and drafts
• Conduct customer outreach efforts to resolve non posts and return items
• Assist customers with Safe Deposit Box entry and payments
• Complete BSA/AML reports and communications as needed

Additional responsibilities:

• May be asked to work in New Accounts area as/if needed
• May be asked to support business development activities as needed within individual markets
• Complete required compliance and educational training
• Participate in Community First Events
• Provide exceptional customer service while remaining in Bank regulatory and legal guidelines
• May require flexibility and willingness to work and travel to various areas of retail operations

Skills and competencies:

• Exceptional communication, organizational and computer skills
• Must be able to maintain strict customer confidentially
• Work respectfully and cooperatively with all IFB Team members
• Self-directed: must be able to fulfill responsibilities of the position with minimal supervision

Requirements

• A minimum of 1-year previous cash handling and customer service experience is preferred.

About IFB

Idaho First Bank Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First and Community First motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, and Bend. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at www.idahofirstbank.com

AA/Equal Opportunity Employer