Personal Banker 1

First-Federal-Bank; Twin Falls (ID); On-site; USD 34,000 - 42,000; Full time

Job summary

First Federal Bank is seeking an attentive teller to deliver exceptional customer service in our retail banking environment in Twin Falls, Idaho. You will handle deposits, withdrawals, loan payments, ATM operations, and advisory support while ensuring accuracy and compliance.

Ideal candidates will demonstrate the bank’s core values—driven, dedicated, and engaged—and bring 2 years of cash handling or customer service experience, plus a high school diploma and a valid driver's license for branch

Qualifications

• Demonstrate the Bank's core values: driven, dedicated, and engaged.
• High School diploma or equivalent.
• 2 years of combined customer service experience and/or cash handling experience.
• Valid driver’s license as some travels between branches, to/from Corporate, or to customer locations may be required.

Responsibilities

• Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
• Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.)
• Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
• Assist with outgoing wire transfer requests.
• May assist with in branch security duties.
• Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
• Able to understand and review legal documentation.
• Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
• Assist with personal credit card applications.
• Assist with customer inquiries in person, via phone or email.
• Represent and promote the bank professionally in the community and at community events.
• Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures. Other duties as assigned by the Branch Manager or Assistant Branch Manager.

Skills

Driven

Dedicated

Engaged

Education

High School diploma or equivalent

Job description

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!

Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.

Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003.

Ideal candidates will demonstrate the bank’s core values.

• Driven: Hard-working, self-motivated, and strives for excellence.
  Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.
• Dedicated: Committed to the success of colleagues, customers, and the Bank.
  Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.
• Engaged: Cares about their job and the Bank’s success.
  Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Essential Duties and Responsibilities

• Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
• Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.)
• Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
• Assist with outgoing wire transfer requests.
• May assist with in branch security duties.
• Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
• Able to understand and review legal documentation.
• Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
• Assist with personal credit card applications.
• Assist with customer inquiries in person, via phone or email.
• Represent and promote the bank professionally in the community and at community events.
• Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures. Other duties as assigned by the Branch Manager or Assistant Branch Manager.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

• Demonstrate the Bank's core values: driven, dedicated, and engaged.
• High School diploma or equivalent.
• 2 years of combined customer service experience and/or cash handling experience
• Valid driver’s license as some travels between branches, to/from Corporate, or to customer locations may be required.

Physical Requirements and Working Conditions

• Standing or sitting for extended periods of time.
• Ability to operate computer applications and basic business equipment.

Qualifications Preferred

• 1 year of banking experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.