Routing Lead: Deliveries, Analytics & Team Coaching

Jazwares; Culver City (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Tuition reimbursement

Hybrid schedule

Volunteer program (Jazwares Cares)

Job summary

Jazwares is seeking a Routing Supervisor to oversee routing operations, lead staffing, training, coaching, and performance management to ensure flawless order fulfillment and delivery. You will build partnerships with carriers and vendors, monitor chargeback compliance, and deliver analytical visibility reports while collaborating across departments to align on critical logistics information.

This role offers a hybrid on-site schedule with remote Fridays and opportunities to influence efficiency

Qualifications

• 4+ years of transportation and warehouse experience.
• 2+ years of supervisory or team lead experience.
• Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools.
• Exceptional analytical and problem-solving skills in a high-pressure environment.
• Highly organized, detail-oriented, and dependable with solid time-management.

Responsibilities

• Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks to ensure operational success.
• Evaluate employee performance with timely, actionable feedback while supporting organizational change.
• Ensure adherence to customer procedures and routing guidelines across daily operations.
• Proactively resolve customer orders, routing, and delivery issues; escalate complex problems when needed.
• Foster relationships with carriers, facilities, and external vendors to support collaboration.
• Provide analytical support by creating, monitoring, and sharing visibility reports and chargeback data.
• Collaborate cross-functionally to gather and align on critical operational information.
• Perform other strategic duties as requested.

Skills

Staff supervision

Coaching

Analytical skills

Time management

Communication

Microsoft Office

Education

Bachelor's degree in supply chain, logistics, or related field

Tools

Dispatch tools

Vendor portals

Job description

Jazwares is seeking a Routing Supervisor to oversee routing operations, lead staffing, training, coaching, and performance management to ensure flawless order fulfillment and delivery. You will build partnerships with carriers and vendors, monitor chargeback compliance, and deliver analytical visibility reports while collaborating across departments to align on critical logistics information.

This role offers a hybrid on-site schedule with remote Fridays and opportunities to influence efficiency