Routing Dispatcher

PTG BUS, LLC; San Rafael (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An innovative transportation company is seeking a dedicated Routing Dispatcher to oversee daily operations and ensure efficient service delivery. In this dynamic role, you'll manage dispatching, scheduling, and customer communication while supporting a team of drivers. If you thrive in a fast-paced environment and are passionate about enhancing transportation services, this is the perfect opportunity to advance your career. Join a forward-thinking team committed to shaping the future of transportation and making a meaningful impact in the industry.

Qualifications

• 2+ years of dispatch experience in the transportation industry preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Manage daily driver operations and ensure smooth shuttle service.
• Dispatch services on time and assist in scheduling adjustments.
• Handle customer inquiries and maintain accurate reservation records.

Skills

Dispatching

Data Management

Customer Communication

Scheduling

Compliance and Safety

Education

High School Diploma or equivalent

Job description

Dispatcher: Help Shape the Future of Transportation!

Pittsburgh Transportation Group is urgently seeking a full-time Routing Dispatcher to join our team. In this key role, you’ll be responsible for overseeing daily driver operations, bus services, charter reservations, vehicle assignments, and fleet maintenance scheduling. If you thrive in a fast-paced environment and are eager to contribute to an evolving transportation team, we want to hear from you! The shift is Sunday – Thursday, 11:00am to 7:00pm.

Essential Functions of a Routing Dispatcher :

• Supervise Operations: Manage the shuttle service daily, ensuring smooth and efficient operations in a fast-paced environment.
• Timely Dispatching: Dispatch all scheduled services on time, adhering to contract requirements, company policies, and the Collective Bargaining Agreement.
• Scheduling: Assist in weekly service scheduling and make necessary adjustments to ensure optimal fleet performance.
• Driver Support: Respond promptly to driver inquiries or issues and offer assistance as needed.
• Data Management: Oversee the collection of route data, operational indicators, and payroll information.
• Reporting: Report daily on service operations for all contracts and ensure the service is running efficiently.
• Vehicle Coordination: Assign vehicles based on contracts and coordinate vehicle maintenance with the Maintenance staff.
• Customer Communication: Provide information and pricing to current and potential customers, ensuring a positive experience.
• Reservation Management: Input reservation requests and updates as necessary, maintaining accurate records.
• Compliance and Safety: Assist Safety & Training staff in ensuring drivers comply with company policies, procedures, applicable laws, and safety requirements.
• Customer Relations: Handle customer complaints, commendations, and requests with professionalism and efficiency.
• Other Duties: Perform any additional duties as assigned to support smooth operations.

Position Qualifications of a Routing Dispatcher :

• Education: High School Diploma or equivalent
• Experience: 2+ years of dispatch experience in the transportation industry preferred

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Join us and be part of an innovative team that’s driving the future of transportation! Apply today to advance your career as a Routing Dispatcher.