Routing & Customer Experience Leader

Performance Food Group; Carroll (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Educational Assistance

401K Employer Matching

Paid Time Off

Job summary

A leading food distribution company in Iowa is seeking a Customer Service & Routing Manager to lead teams and optimize delivery operations. The successful candidate will have over 5 years of experience in customer service or routing, with strong leadership and communication skills. Responsibilities include ensuring efficient order processing and route optimization. A Bachelor's degree in Business or Logistics is required.

Qualifications

• 5+ years in customer service, routing, or transportation operations.
• 3+ years of management or supervisory experience.
• Strong understanding of route optimization, customer order flow, and logistics systems.

Responsibilities

• Lead Customer Service and Routing teams for optimal performance.
• Ensure timely and accurate processing of customer orders.
• Oversee and optimize daily delivery routes.

Skills

Excellent communication

Leadership abilities

Problem-solving skills

Organizational skills

Decision-making skills

Education

Bachelor’s degree in Business, Logistics, or related field

Tools

Microsoft Excel

Routing systems like Roadnet, OmniTracs

Job description

A leading food distribution company in Iowa is seeking a Customer Service & Routing Manager to lead teams and optimize delivery operations. The successful candidate will have over 5 years of experience in customer service or routing, with strong leadership and communication skills. Responsibilities include ensuring efficient order processing and route optimization. A Bachelor's degree in Business or Logistics is required.