Router/Dispatcher

Assisted Student Transportation; Park City (KS); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Job summary

Assisted Student Transportation in Wichita, KS is seeking a dependable Router/Dispatcher to schedule routes, monitor vehicles and communicate with drivers to ensure safe, timely pupil transport for the Wichita School District.

The role emphasizes teamwork, accurate data entry, and the ability to stay calm under pressure in a dynamic environment. In-person, full-time position with health/dental/vision coverage and a generous PTO package.

Qualifications

• Must work well with others as part of a team and maintain effective working relationships.
• Must be reliable, motivated and maintain a professional appearance.
• Excellent organizational, communication and interpersonal skills.
• Ability to work independently and complete assignments with minimal instructions; maintain records and reports.
• Able to meet weekly deadlines and on special projects.
• Knowledge of modern office practices and procedures including computer proficiency.
• Sympathetic attitude toward children and the disabled.
• Maintain open communication with supervisor.
• Remain calm and professional in a dynamic environment and handle stressful situations with tact.
• Apply proactive problem-solving in multi-variable situations.
• Familiar with dispatching policies and routing software.

Responsibilities

• Dispatch and monitor vehicles/passengers according to the schedule.
• Use dispatch software to manage route efficiency and timeliness.
• Ensure requests are completed promptly and changes processed.
• Assist drivers with directions and route changes as needed.
• Report routing conflicts and driver or student concerns.
• Communicate with drivers via two-way radio/tablet devices.

Skills

Teamwork

Reliability

Organizational skills

Communication

Independent work

Deadline management

Computer proficiency

Empathy toward children/disabled

Calm under pressure

Problem solving

Dispatch policies knowledge

Dispatch software familiarity

Tools

Dispatch software

Job description

Job Details: Job Location: Park City, KS 67219-2608, Position Type: Full Time, Salary Range: $21.00 Hourly, Job Category: Transportation, Router/Dispatcher – Wichita

Join our team as a Router/Dispatcher at our newest location in Wichita, KS, providing pupil transportation for the Wichita School District, where you'll play a pivotal role in providing safe, efficient, and exemplary transportation services.

Who We Are

Assisted Transportation is the industry leader in providing alternative transportation solutions, for school districts providing transportation to general education and students with special needs.

We have over 25 years of experience of providing safe, reliable, and professional transportation services for those in need, exceeding their expectations every step of the way.

We pride ourselves on our commitment to excellence, safety, and professionalism, ensuring that every journey with us is comfortable and secure.

STUDENT ROUTER/DISPATCHER

Position Summary:

The Student Router/Dispatcher plays an integral role in establishing and maintaining an efficient and productive transportation department. The Router/Dispatcher performs a variety of duties including, but not limited to, routing, dispatching, scheduling and providing administrative support for the Student Transportation Department.

Reports To: Student Transportation Operations Manager Qualifications:

• Must be able to work well with others, as part of a team and maintain effective working relationships
• Must be reliable, motivated, and demonstrate a positive professional attitude and appearance consistent with professional image
• Must have excellent organizational, communication and interpersonal skills
• Must be able to work independently and carry out assignments to completion with minimum instructions, adhere to prescribed routines and practice, maintain records, and make reports requiring accuracy and timely completion
• Must be able to meet deadlines on a weekly basis and on special projects as assigned
• Must have knowledge of modern office practices and procedures, including computer proficiency
• Must have sympathetic attitude toward children and the disabled
• Must maintain open/direct communication with immediate supervisor
• Demonstrated ability to remain calm and professional in an environment with frequent interruptions/dynamic environment and handle stressful situations with a diverse group in a tactful and courteous manner
• Apply pro-active problem-solving skills in situations with several variables
• Familiar with appropriate dispatching policies, practices and routing and dispatching software

Primary Job Functions:

Dispatch:

• Communicates and monitors vehicles/passengers according to schedule
• Uses dispatch software to manage efficiency and timeliness of routes
• Ensures transportation requests are completed in an efficient and timely manner
• Processes same day route changes, requests, and modifies routes accordingly.
• Assists drivers with directions
• Reports routing conflicts, driver performance concerns, student concerns and routing

improvements to the Supervisor

• Communicate with drivers via two-way radio and/o tablets and contacts drivers to receive or provide information and assist with situations such as equipment breakdowns, road hazards, accidents, student locations, route changes or emergencies; notify schools of late buses or buses involved in emergency situations

Routing:

• Collaborates with district partners to monitor and optimize routing, ensuring efficiency and providing timely alerts for operational issues.
• Assists in the scheduling/assigning of driver personnel on all routes/trips
• Communicates problems and transportation routing concerns to the manager
• Presents scheduling and routing information at meetings as requested.

Secondary Functions:

• Answers phones
• Schedule transportation
• Completes data entry
• Assist with vehicle maintenance
• Function as a driver as needed
• Function as an aide as needed
• Process payroll worksheets and respond to questions regarding accuracy
• Reconcile previous days trips and respond to questions regarding accuracy
• Assist with driver schedules and the variety functions that come along with this task
• On-call duties
• Schedule may vary based on the needs of the department i.e. hours/days scheduled
• Participates in the training and orientation of new and current drivers
• Completes a variety of reports assigned

About the Position:

• Salary-$21 per hour
• Full-Time Hourly
• This is an in-person position
• Monday-Friday – Day time hours (Work schedule may vary, based on the needs of the department)
• Health, Dental, Vision insurance offered
• Generous PTO package