Route Technician (Collections)

Accel Entertainment, Inc.; Springfield, Northern (IL, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life, AD&D, and disability

Identity protection

FSA/HSA

Employee Assistance Program (EAP)

401(k) plan

Job summary

Accel Entertainment, Inc. seeks a hard-working Collection Specialist to manage daily cash movement in contracted locations. You will drive routes, collect and replenish cassettes, and ensure secure handling of cash items across multiple sites.

The role requires a valid IL driver’s license, ability to obtain a Terminal Handler’s License, and strong customer service. Overtime and weekend availability are common in this position, with comprehensive benefits offered.

Qualifications

• Minimum age 21.
• Valid driver’s license and clean driving record.
• Ability to obtain Terminal Handler’s License from the Illinois Gaming Board.
• Proficient with Microsoft Suite, Salesforce, and Outlook.
• Willing to work long hours and weekends; overtime as needed.
• Reliable with scheduled shifts and punctuality.
• Excellent ethics and integrity.
• Excellent customer service.
• High attention to detail.
• Self-motivated and quick learner.
• Able to understand and service equipment components on site.
• Professional demeanor.

Responsibilities

• Provide exceptional customer experience with location staff and patrons.
• Be timely and punctual for routes and shifts.
• Communicate and maintain equipment needs for route teams and vans.
• Deliver and collect cassettes and cans per route schedule using company vehicles.
• Unload and deliver items to processing area following route.
• Drive efficiently during scheduled routes.
• Assist with replenishments (RT/ATM), VGT collections, or other cash items.
• Understand equipment components (VGTs, RTs, ATMs, amusements).
• Communicate challenges to leadership on route.
• Suggest route efficiency improvements.
• Organize warehouse space and prepare for next day routes.
• Assist with fleet needs for collection vehicles.

Skills

Customer service

Attention to detail

Reliability

Professional demeanor

Microsoft Suite

Salesforce

Outlook

Tools

Microsoft Suite

Salesforce

Outlook

Job description

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description

SUMMARY: The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include, but are not limited to, VGT collections, Redemption Terminal (RT) Replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; required to enforce established rules and procedures intended to protect employees and customers and assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Provide and maintain an exceptional customer experience with location staff and patrons
• Be timely and punctual for both work and route schedule
• Communicating and maintaining proper equipment needs for route teams and collection vans
• Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle
• Unload and deliver cassettes/cans to processing room following route
• Required to Drive efficiently and effectively during scheduled routes
• Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
• Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)
• Effectively communicates with leadership team of any challenges seen on route
• Suggests ways to improve route efficiencies
• Organize warehouse space within working area; proactively prepare needs for next day routes
• Assisting with Fleet Needs for Collection Vehicles
• Lends support to other Collection Regions when Staffing needs arise
• Other duties as assigned as to meet the operational needs of the Collection Region

QUALIFICATIONS

• Minimum of 21 years of age
• A valid driver’s license and maintenance of a satisfactory driving record
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
• Proficient with Microsoft Suite, Salesforce, and Outlook
• Flexible and willing to work long hours, requires availability for weekends; Overtime approved to meet operational need of department
• Commitment to being reliable for working scheduled shifts and being on time
• Excellent ethics and integrity
• Excellent customer service
• High attention to detail
• Self-motivated and quick learner
• Ability to adapt and understand working components of machines and provide service while on site
• Professional demeanor

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Sit for prolonged periods.
• Calculate figures and amounts.
• Required to drive during the scheduled route
• Required to work weekends
• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally lifting 10-25lbs of materials above your shoulders
• Frequently required to lift/push cargo or warehouse material ranging between 25- 65 pounds
• Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus especially when operating company vehicles
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Exposure to wet and/or humid conditions
• Exposure to moving mechanical parts
• Exposure to outside weather conditions
• The noise level in the work environment usually is moderate

Base Pay Range

#AEGAMING Base Pay Range: $23.00 per hour

Voluntary full-time employment benefits

• medical, dental, and vision;
• life, AD&D, critical illness, and hospital insurance;
• short and long-term disability;
• identity/legal protection;
• as well as access to FSA and HSA accounts.

401(k) plan

Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.

Employee Assistance Program (EAP)

Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Equal Opportunity

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Welcome

Welcome to Accel Entertainment Careers! Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.