Account Manager

ACCEL ENTERTAINMENT; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO / Wellness Days

Medical Insurance

401(k) Plan

Life / AD&D Insurance

Job summary

Accel Entertainment, Inc. in Springfield, IL is seeking an Account Manager to build and maintain relationships with partner bars, restaurants, and venues.

You will drive retention, grow revenue, and serve as the primary contact, coordinating with internal teams to ensure top-tier service and compliance. The role requires 3–5 years of outside sales/account management, a valid driver's license, strong communication skills, and willingness to travel within the region.

Qualifications

• 3–5 years of professional experience in account management or outside sales.
• Excellent driving record and valid driver’s license.
• Strong written and verbal communication skills.
• Ability to travel within the assigned region.

Responsibilities

• Build and maintain long-term relationships with partner establishments.
• Drive retention and revenue growth through account management.
• Act as primary liaison between partners and Accel, coordinating with internal teams.
• Educate partners on gaming products, programs, and compliance requirements.
• Analyze performance data to identify opportunities and improvements.

Skills

Account management

Sales

Travel

Driver's license

Communication

Tools

CRM Software

Job description

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari‑mutuel betting.

Job Description:

SUMMARY

The primary responsibilities of this position include, but are not limited to, developing, maintaining, and growing strong relationships with partner establishments in their assigned territory, serving as the primary point of contact for accounts, ensuring partners receive the highest level of service, support, and guidance to maximize success with Accel’s gaming offering, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Build and maintain strong, long‑term relationships with assigned partner establishments to drive retention, increase market share and revenue growth.
• Achieve assigned Gross Gaming Revenue (GGR) objectives, including participation in the sales process and maximize account performance through strategic account management.
• Conduct regular visits to partner locations to engage with location owners, provide support, gather feedback, identify opportunities, and strengthen relationships.
• Serve as the primary liaison between partner establishments and Accel, managing day‑to‑day communications, issue resolution, and partner satisfaction.
• Analyze account and industry performance data to identify trends, increase gameplay, and provide actionable recommendations that enhance partner performance.
• Educate partners on gaming products, promotional programs, compliance requirements, and industry best practices.
• Ensure optimal service levels by coordinating with internal teams to resolve operational issues and support partner needs.
• Partner with internal stakeholders and revenue team members to drive engagement, support business growth objectives, and identify and cultivate new business opportunities.
• Collaborate with Marketing to develop and implement customized on‑site marketing materials and promotional initiatives.
• Maintain accurate account records and performance reporting, stay informed on company products, regulatory requirements, and industry trends, and perform other duties as assigned.

QUALIFICATIONS

• Previous account management and/or outside sales experience a plus.
• Excellent Driving Record.
• 3–5 years of professional experience.
• Strong professional presence.
• Ability to adapt, organize and multi‑task.
• Capability to thrive in a fast‑paced environment.
• Extensive travel within your assigned region.
• Ability to interact with local bar, restaurant, and truck stop owners as well as Commanders of non‑profit organizations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail with strong follow‑through.
• Valid driver’s license is required.
• Minimum of 21 years of age.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Calculate figures and amounts

Analyze financial data

Frequently required to travel via vehicle

Frequently required to utilize hand and finger dexterity

Occasionally required to climb, balance, bend, stoop, kneel or crawl

Continually required to talk or hear

Occasionally required to lift/push light weights up to 50

Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus

Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The noise level in the work environment usually is moderate to loud.

BENEFITS

• PTO / Wellness Days / Floating Holidays
• Medical / Dental / Vision Insurance
• Life / AD&D / Hospital Indemnity / Critical Illness / Accident Insurance
• STD / LTD Legal / ID Theft Insurance
• FSA (Health Care, Dependent Care, Limited Purpose) / HSA
• Traditional and Roth 401(k) #AEGAMING
• Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Base Pay Range: $50,000-70,000 with plus commission. Total potential compensation up to $150,000/yr. This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Welcome to Accel Entertainment Careers!

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals‑focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third‑party local and regional establishments and 20 self‑operated gaming locations across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari‑mutuel betting.