Route Service Supervisor: Lead, Train & Delight Customers

UniFirst Careers; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst seeks a Route Service Supervisor to lead a team of Route Service Representatives delivering to diverse customers across the United States. This entry-level management role offers opportunities for advancement and a strong customer-service culture.

Responsibilities include supervising training, handling service requests, renewing contracts, and ensuring top-tier service while maintaining strong customer and team relationships.

Qualifications

• A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and customer.
• Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop.
• An individual ready to learn and work to become a customer service and loyalty expert.
• High school diploma or GED; some college is a plus.
• 21 years of age.
• Valid non-commercial driver’s license in the state of residence.
• Reliable transportation.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.
• Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred.

Responsibilities

• Oversee the training and development of a team of Route Service Representatives.
• Respond to service requests.
• Negotiate customer contract renewals.
• Build strong relationships with customers and team.
• Work closely with leadership and management to provide best customer service and product programs.
• Provide route coverage when a Route Service Representative is sick or on vacation; monitor rep performance and customer satisfaction.

Skills

Leadership

Customer service

Relationship management

Team development

Training

Communication

Problem solving

Adaptability

Time management

Education

High school diploma or GED

Tools

Basic computer proficiency

Job description

UniFirst seeks a Route Service Supervisor to lead a team of Route Service Representatives delivering to diverse customers across the United States. This entry-level management role offers opportunities for advancement and a strong customer-service culture.

Responsibilities include supervising training, handling service requests, renewing contracts, and ensuring top-tier service while maintaining strong customer and team relationships.