Route Service Supervisor: Lead Routes & Relationships

Taleo; South Point (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Route Service Supervisor to lead a team of Route Service Representatives delivering to diverse customers across the region. This role emphasizes growth, training, and building strong customer relationships in a no-nights/no-weekends environment.

It offers a path for career advancement, with a focus on service excellence and loyalty. You’ll partner with leadership to optimize routes and ensure top-tier programs and satisfaction.

Qualifications

• Must have high school diploma or GED.
• 21 years of age.
• Valid non-commercial driver’s license in the state of residence.
• Reliable transportation.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.
• Basic computer proficiency.
• Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred.

Responsibilities

• Oversee the training and development of a team of Route Service Representatives.
• Respond to service requests.
• Negotiate customer contract renewals.
• Build strong relationships with your customers and team.
• Work closely with all other leadership and management team members to provide the best customer service and product programs.
• Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep’s performance and their customers’ level of satisfaction and loyalty.

Skills

Leadership

Customer service

Relationship management

Training and development

Education

High school diploma or GED

Job description

UniFirst is seeking a Route Service Supervisor to lead a team of Route Service Representatives delivering to diverse customers across the region. This role emphasizes growth, training, and building strong customer relationships in a no-nights/no-weekends environment.

It offers a path for career advancement, with a focus on service excellence and loyalty. You’ll partner with leadership to optimize routes and ensure top-tier programs and satisfaction.