Route Service Supervisor

Dempsey Uniform & Linen Supply; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Dempsey Uniform & Linen Supply is seeking a Route Service Supervisor to lead a team of Route Service Representatives and manage routes, inventory, and customer relationships. You will drive to customer stops, ensure on-time deliveries, and train new hires in safety and procedures.

The role requires supervisory experience, a valid license, and the ability to coordinate with management, drivers, and customers to maintain high service standards.

Qualifications

• Must have a valid driver''s license and pass MVR checks.
• Supervisory experience required.
• 1-3 years experience as a driver or service representative.

Responsibilities

• Drive and deliver merchandise along planned route.
• Oversee and train Route Service Representatives.
• Ensure vehicle DOT compliance and perform DVIRs.
• Load/unload at company and customer locations using proper safety techniques.
• Maintain inventory levels and service notes for accounts.
• Develop customer relationships to anticipate demand changes.
• Prospect potential leads and upsell products.
• Cover routes as needed to ensure on-time delivery.
• Assist in fleet maintenance and route planning.

Skills

Supervisory experience

Driver/route experience

Customer service

Communication skills

DOT regulations knowledge

Problem solving

Organizational skills

Training techniques

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Hand-held computer

Job description

Join the Dempsey family of employees and experience The Dempsey Difference. Part of the Dempsey Difference is our strong reputation with both customers and employees. We keep our job promises to our employees, and they help us keep our delivery promises to our customers. You’ll have a promising future at Dempsey and be proud to say you work here.

The Route Service Supervisor (RSS) is a traveling ambassador in a client-facing role, through the delivery of merchandise along a specific defined route. Responsibilities include direct oversight of a team of Route Service Representatives (RSRs), this oversight includes performance management, onboarding and training of new hires, and through their interactions set the tone and culture of the Service Department. The Service Supervisor will also fill in when needed to service our valued customers by delivering required merchandise in a prompt and accurate fashion and with an up-beat and sincerely helpful demeanor.

Job Responsibilities

• Drive commercial vehicle to and from customer stops along a planned route delivery sequence. Deliver and stock our products in a safe, clean, timely, and professional manner.
• Responsible for direct oversight and management of assigned Route Service Representatives. This includes performance management, onboarding and training of newly hired employees.
• Drive and care for assigned vehicle in a responsible, professional, and DOT compliant manner and report necessary repairs and maintenance to management.
• Participates in the loading and unloading of Dempsey vehicle(s) both at the company site as well as at customer locations using proper safety techniques.
• Complete daily vehicle inspection reports (pre/post, DVIR), clean and fuel vehicles/equipment as necessary.
• Builds and maintains relationships with customers so as to know their business well enough to anticipate demand changes to readily provide a Dempsey solution.
• Maintains proper inventory levels by conducting soil/inventory previews and accounting for current inventory levels when making deliveries at customer locations.
• Provides coverage on routes when needed and verifies all routes have coverage to guarantee on-time delivery of products.
• Completes supervisor audits and Route Service Representative evaluations.
• Installs new accounts and completes un-installs of customers.
• Oversees change management for the route service function.
• Assist RSRs with acquiring renewals.
• Oversees route efficiencies and helps to manage the planned routes.
• Administers RSR development both new hire and current employees.
• Enters all required information into Tracs to ensure inventory levels are accurate.
• Transports equipment and/or products along planned route.
• Manages customer accounts by entering service notes and memos, completing limited adjustments with approval, etc.
• Prospects potential leads.
• Identifies, samples, and upsells additional products that will help the customer.
• Maintains garment accounts by completing size changes, returns, alterations, repairs, etc.
• Drives potential candidates for ride alongs and assists in completing feedback forms as needed.
• Organizes customer products along route to efficiently deliver products in a timely manner.
• Assist with fleet maintenance.
• Cover for the Territory Service Manager when needed and serves as their team member to achieve required scorecard benchmarks.
• Perform all job duties in a safe manner by adhering to all driving regulations, road signs, and company safety policies and procedures.

Education Qualifications

• High School Diploma or GED required
• Associate degree or bachelor’s degree preferred

Experience Qualifications

• Previous supervisory experience required
• 1-3 years Previous experience as a driver and/or service representative required

Skills and Abilities

• Must have the ability to work a flexible work schedule. (High proficiency)
• Must be adaptable to changes. (High proficiency)
• Able to pass the DOT physical exam. (High proficiency)
• Willing to drive and move product. (High proficiency)
• Must have excellent interpersonal and communication skills, both written and verbal. (High proficiency)
• Must possess basic computer skills and have the ability to operate a hand-held computer. (High proficiency)
• Must have the ability to work independently with limited supervision. (High proficiency)
• Must have excellent presentation and customer skills. (High proficiency)
• Must have the ability to maintain and grow accounts within the assigned area of responsibility. (High proficiency)
• Willingness to quickly learn all products and service solutions. (High proficiency)
• Excellent attention to detail with strong organizational skills. (High proficiency)
• Must have the ability to exercise sound judgment and think quickly to identify/solve customer concerns. (Medium proficiency)
• Demonstrated ability to prepare required written reports. (Medium proficiency)
• Knowledge of DOT regulations for compliance. (High proficiency)
• Effective training techniques and general knowledge of supervision practices. (High proficiency)
• Detail-oriented, ability to multi-task and manage projects. (High proficiency)

Licenses and Certifications

• Must be at least 22 years of age with a valid driver’s license and demonstrated safe driving record as shown on MVR. Upon Hire required

At Dempsey Uniform & Linen Supply, our success continues to generate good jobs and promising career opportunities throughout our coverage area. We proudly provide excellent compensation, comprehensive benefits, stable employment, and options for professional growth. Our commitment to our employees is crystal clear: we treat you like family. EOE disability/vet