Route Service Representative

Simple; Tennessee; On-site; USD 25,000 - 36,000; Full time

Job summary

Simple is seeking a Route Service Representative (RSR) to act as the primary liaison with customers, retain existing business, and identify growth opportunities on assigned routes. You will deliver linen products, manage route operations, and ensure on-time service while maintaining high customer satisfaction.

Ideal candidates have strong communication skills, a background in customer service or sales, and the ability to work independently while meeting DOT and safety requirements.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and account management experience.
• Experience operating 26-28 foot straight trucks preferred.
• Valid driver's license with an acceptable driving record and ability to meet DOT requirements.
• Proficient with Microsoft Office and basic business software.

Responsibilities

• Represent Simple professionally and serve as the trusted face of the company within assigned customer accounts.
• Build and maintain relationships with key decision-makers and end users to drive satisfaction and retention.
• Identify opportunities to grow revenue and secure renewals while maintaining service excellence.
• Manage routes for efficiency, monitor inventory, and ensure accurate documentation and safety compliance.

Job description

Route Service Representative (RSR)Position Summary

The Route Service Representative (RSR) serves as the primary point of contact between Simple and its customers. This customer-facing role is responsible for retaining existing business, growing account revenue, identifying new sales opportunities, and operating an efficient, productive route. The RSR takes full ownership of assigned accounts by building strong customer relationships, delivering exceptional service, resolving issues proactively, and ensuring customer satisfaction. This position is ideal for a motivated professional who enjoys account management, customer service, sales, problem-solving, and relationship building.

Essential Responsibilities

Customer Service & Account Management

• Represent Simple professionally and serve as the trusted face of the company within assigned customer accounts.
• Build and maintain strong relationships with key decision-makers and end users.
• Respond promptly to customer concerns and utilize creative problem-solving techniques to ensure customer satisfaction and retention.
• Maintain regular communication with customers to identify needs and opportunities for service improvements.
• Negotiate and secure customer renewal agreements to support long-term account retention.
• Collaborate with the Customer Success Manager and plant operations teams to ensure all customer expectations are met.

Business Development & Revenue Growth

• Identify opportunities to expand existing accounts by promoting additional products and services.
• Generate referrals and communicate prospective sales opportunities to the Director of Sales.
• Support the company’s growth initiatives while maintaining excellent customer service standards.

Route Operations & Service Delivery

• Manage assigned routes to maximize efficiency, productivity, revenue generation, and cost control.
• Deliver clean linen products while monitoring quality, inventory levels, and customer usage requirements.
• Remove and transport soiled linen safely and accurately to the processing facility.
• Load and unload delivery vehicles daily, ensuring all products and equipment are accounted for before departure and upon route completion.
• Complete all route documentation, inventory tracking, and related operational procedures accurately and timely.
• Maintain route vehicles, equipment, and work areas in a clean, organized, and safe condition.

Compliance & Safety

• Adhere to all federal, state, and local laws and regulations, including Department of Transportation (DOT) requirements.
• Follow all company safety policies, procedures, and operational standards.
• Maintain a professional appearance and demeanor, including compliance with company uniform requirements.

Additional Duties

• Perform other duties and special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Strong customer service, account management, and/or sales experience.
• Experience operating 26-28 foot straight trucks preferred.
• Valid driver's license with an acceptable driving record.
• Ability to meet all DOT requirements and maintain a valid DOT Medical Card (or obtain one as part of the hiring process).
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite and other business software applications.
• Excellent organizational, time management, and problem-solving skills.
• Ability to work independently while maintaining a high level of customer engagement and accountability.

Physical Requirements

• Ability to lift and carry up to 50 pounds without assistance.
• Ability to push or pull linen carts weighing up to 700 pounds.
• Ability to stand, walk, bend, climb stairs, reach, and perform repetitive movements throughout the workday.
• Ability to sit and operate a vehicle for extended periods, up to 10 hours per day.
• Ability to work in varying weather conditions and customer environments.

Key Competencies

• Customer Focus
• Relationship Building
• Communication Skills
• Sales & Account Growth
• Problem Solving
• Time Management
• Route Optimization
• Professionalism
• Safety Awareness
• Accountability

Simple is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace for all team members.