Route Service Representative

Sri Healthcare; Miami (FL); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

4 Day Workweek / No weekends

Paid weekly sign-on bonus

401(k) with employer match

Flexible Spending Account (FSA)

Paid time off (PTO) program

Job summary

Sri Healthcare is seeking a Route Service Representative (RSR) in Miami, Florida. The RSR will deliver exceptional customer service while managing account retention and revenue growth. The role involves optimizing route efficiency and addressing customer needs promptly.

The ideal candidate will have experience in customer service and route sales, possess a valid driver's license, and be able to manage physical demands such as lifting and transporting linen. Join a team dedicated to safety, quality, and healthcare innovation.

Qualifications

• Proven experience in customer service, route sales, or account management.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Identify opportunities to grow existing accounts.
• Load and unload route trucks daily, ensuring accuracy in deliveries.

Skills

Customer service

Route sales

Strong communication

Microsoft Office proficiency

Organizational skills

Tools

26-28 ft. straight trucks

General computer systems

Job description

The Route Service Representative (RSR) serves as the face of Simple, delivering exceptional customer service while driving account retention, revenue growth, and route efficiency. The role owns the full lifecycle of assigned accounts, building strong relationships, identifying growth opportunities, and resolving challenges.

Key Responsibilities

• Comply with all federal, state, and local regulations, as well as corporate safety policies
• Serve as the primary point of contact for assigned accounts, building trust with key decision‑makers and end users
• Deliver exceptional service by responding to customer needs with urgency and creative problem‑solving
• Identify opportunities to grow existing accounts through additional products and services
• Optimize route efficiency to maximize productivity, control costs, and drive revenue
• Negotiate customer renewals and support long‑term account retention strategies
• Generate referrals and communicate new business opportunities to Sales leadership
• Maintain a high level of professionalism, including appearance, organization, and customer interactions
• Deliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectively
• Collect and transport soiled linen to the plant for processing in accordance with safety standards
• Collaborate with Customer Success and plant teams to meet and exceed customer expectations
• Load and unload route trucks daily, ensuring accuracy and completion of all deliveries and pickups
• Perform additional duties as assigned

Minimum Qualifications

• Proven experience in customer service, route sales, or account management
• Experience operating 26–28 ft. straight trucks preferred
• Valid driver’s license with a clean driving record
• Ability to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer‑supported)
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office and general computer systems
• Professional appearance and customer‑focused mindset (uniform provided)
• Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs
• Ability to stand, walk, climb stairs, and sit for extended periods (up to 10 hours/day)
• Strong organizational skills with the ability to manage routes, equipment, and customer needs effectively

Benefits

• 4 Day Workweek / No weekends
• Paid weekly sign‑on bonus
• Opportunity to build strong customer relationships and directly influence business growth
• Role combines customer service, sales, and operations
• Team committed to safety, quality, and innovation in healthcare services
• Competitive pay
• Paid holidays
• Paid time off (PTO) program
• 401(k) with employer match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, dental, and vision programs
• Basic life / AD&D insurance
• Long‑term disability (LTD)

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug‑free workplace.