Route Service Driver Manager

Gunderson; Appleton (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Safety-focused environment

Job summary

Gunderson in Appleton, Wisconsin seeks a Route Service Manager to oversee route operations, supervise non-CDL drivers, and ensure safe, efficient service for customers.

You will lead safety training, coach staff, manage scheduling, and collaborate with internal teams to address issues and secure contract renewals. This role offers growth opportunities and a supportive, safety-focused environment.

Qualifications

• Experience in route operations management or a related field.
• Strong leadership skills with a customer-focused approach.
• Excellent communication and problem-solving abilities.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead with Safety: promote a safety-first culture through training, briefings, and policy enforcement.
• Team Leadership: manage Non-CDL Drivers, onboarding, performance management, and operational support.
• Hands-On Support: step in as needed to maintain route operations and ensure smooth service.
• Enhance Service Quality: collaborate with internal teams to address customer concerns and improve service.
• Coaching & Performance: conduct ride-alongs, provide coaching, and remove obstacles to success.
• Optimize Operations: ensure compliance with industry standards and improve route sequencing for efficiency.
• Fleet Management: oversee truck maintenance and manage delivery/pick-up logistics.
• Customer Relationships: build and maintain positive relationships, focusing on retention and upselling opportunities.
• Accounts Receivable: follow up on overdue accounts and resolve service-related issues.

Skills

Leadership

Safety culture

Communication

Problem solving

Job description

Route Service Manager - Driver Manager

Gunderson Inc Appleton WI, Wisconsin, United States

About this position

The Route Service Manager oversees operations within an assigned territory, providing direct supervision to route service representatives. This role is pivotal in delivering exceptional service, maintaining a strong safety culture, and ensuring customer satisfaction while driving operational excellence. satisfaction.

Requirements

• Lead with Safety: Promote a safety-first culture through training, briefings, and policy enforcement.
• Team Leadership: Manage Non-CDL Drivers, onboarding, performance management, and operational support.
• Hands-On Support: Step in as needed to maintain efficient route operations and ensure smooth service.
• Enhance Service Quality: Collaborate with internal teams to address customer concerns and improve service.
• Coaching & Performance: Conduct ride-alongs, provide coaching, and remove operational barriers to ensure success.
• Optimize Operations: Ensure compliance with industry standards and improve route sequencing for efficiency.
• Fleet Management: Oversee truck maintenance and manage delivery/pick-up logistics.
• Customer Relationships: Build and maintain positive relationships with customers, focusing on customer retention and customer growth through securing contract renewals and identifying upselling opportunities.
• Accounts Receivable: Follow up on overdue accounts and resolve any service-related issues.

Qualifications:

• Experience in route operations management or a related field.
• Strong leadership skills with a customer-focused approach.
• Excellent communication and problem-solving abilities.
• Valid driver’s license with a clean driving record.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A supportive and safety-focused work environment.