Route Relief Driver – Customer Service & Upsell Pro

Alsco-Uniforms-6; Belgrade (MT); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401K Plan

Medical/Dental/Vision

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver to support Service Departments in delivering exceptional customer service while driving sales through up-selling and cross-selling. You will report directly to the District Manager and ensure safe, timely deliveries and pickups.

The role emphasizes building loyalty, resolving service concerns, and maintaining accurate records, with daily vehicle inspections and physical demands including lifting up to 75 lbs.

Qualifications

• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Excellent verbal and written communication skills in English.
• Have and maintain a valid Driver's License, CDL when applicable.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships
• Communicate with decision-makers and proactively resolve service concerns
• Follow Service SOPs for installations, deliveries, and account management
• Maintain accurate inventories, route books, and customer files
• Handle customer payments, credits, and change orders accurately
• Monitor accounts and report customer feedback or competitive activity
• Upsell services, promote products, and refer leads to Sales
• Conduct daily vehicle inspections and maintain truck cleanliness
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.

Skills

Customer service

Sales experience

Communication skills

English proficiency

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver to support Service Departments in delivering exceptional customer service while driving sales through up-selling and cross-selling. You will report directly to the District Manager and ensure safe, timely deliveries and pickups.

The role emphasizes building loyalty, resolving service concerns, and maintaining accurate records, with daily vehicle inspections and physical demands including lifting up to 75 lbs.