Route Relief Driver: Customer-Focused Delivery & Upsell

Alsco; Spokane (WA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver in Spokane, WA to support service departments with on-time deliveries, pickups, and customer-focused solutions. You will follow SOPs, maintain accurate records, and assist the sales team by referring leads.

Responsibilities include up-selling, handling payments, and ensuring vehicle safety while working with service, sales, and operations teams. This role is safety-sensitive and requires a valid license and reliable driving record.

Qualifications

• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
• Excellent verbal and written communication skills in English, comprehend and follow direction.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships
• Communicate with decision-makers and proactively resolve service concerns
• Follow Service SOPs for installations, deliveries, and account management
• Maintain accurate inventories, route books, and customer files
• Handle customer payments, credits, and change orders accurately
• Monitor accounts and report customer feedback or competitive activity
• Upsell services, promote products, and refer leads to Sales
• Conduct daily vehicle inspections and maintain truck cleanliness
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code
• Collaborate with service, sales, and operations teams as a reliable relief driver

Skills

Sales

Customer service

Delivery logistics

Communication

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver in Spokane, WA to support service departments with on-time deliveries, pickups, and customer-focused solutions. You will follow SOPs, maintain accurate records, and assist the sales team by referring leads.

Responsibilities include up-selling, handling payments, and ensuring vehicle safety while working with service, sales, and operations teams. This role is safety-sensitive and requires a valid license and reliable driving record.