Route Operations & Retail Team Leader

Bethyl Laboratories, Inc; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Charitable involvement

Job summary

Five Star Breaktime Solutions is seeking a Retail Team Manager to lead and develop a team of Retail Team Leaders, Merchandisers, and Location Attendants, delivering best-in-class retail operations and customer satisfaction.

You will supervise route operations, execute merchandising initiatives, monitor financial performance, and foster strong client partnerships, ensuring accountability and service excellence across Cincinnati and adjacent markets.

Qualifications

• Bachelor's degree and two year’s related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Lead, train, and develop retail teams to deliver exceptional service, product presentation, and client satisfaction.
• Ensure compliance and execution of company merchandising standards, plan-o-grams, and promotional initiatives.
• Visit client accounts regularly to assess performance, address needs, and strengthen customer relationships.
• Monitor and analyze retail financial reports to manage spoilage, sales accuracy, and labor costs.
• Oversee retail installations, conversions, and grand opening events in new and existing markets.
• Plan, assign, and evaluate daily work activities, including scheduling, labor allocation, and performance reviews.
• Maintain inventory control and ensure product freshness and visual merchandising compliance.
• Partner with other Retail Team Managers to improve route efficiency, share best practices, and optimize resources.
• Ensure adherence to company policies, safety standards, and all regulatory requirements.
• Collaborate with cross-functional leaders to identify business growth opportunities and improve profitability.
• Maintain fleet vehicles, equipment, and facilities in safe, clean, and operational condition.
• Serve as the primary point of contact for customer concerns, resolving issues with professionalism and urgency.

Education

Bachelor's degree

Job description

Five Star Breaktime Solutions is seeking a Retail Team Manager to lead and develop a team of Retail Team Leaders, Merchandisers, and Location Attendants, delivering best-in-class retail operations and customer satisfaction.

You will supervise route operations, execute merchandising initiatives, monitor financial performance, and foster strong client partnerships, ensuring accountability and service excellence across Cincinnati and adjacent markets.