ROUTE SUPPORT SUPERVISOR

Compass Group USA; Garner (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Job summary

Canteen, part of Compass Group USA, is seeking a Route Support Supervisor to support daily vending and market operations by coordinating route coverage, training and developing drivers, and assisting in route planning.

You will work with Route Managers to ensure scheduling, monitor KPIs, and help implement branch initiatives and projects while maintaining service standards and safety. This is a full-time role with growth opportunities.

Qualifications

• Experience training and onboarding drivers.
• Ability to coordinate route coverage and staffing.
• Familiarity with KPI monitoring and performance management.

Responsibilities

• Train and onboard new Market and Vending drivers.
• Conduct route rides and ensure drivers are prepared to independently manage their routes.
• Partner with Route Managers to retrain and coach drivers with performance opportunities.
• Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer service.
• Coordinate and communicate daily route coverage for utility drivers.
• Partner with Route Managers to proactively plan coverage for upcoming PTO, vacancies, and other staffing needs.
• Ensure coverage plans are in place to minimize missed routes and service disruptions.
• Participate in route planning and coverage meetings.
• Track key operational KPIs and partner with Route Managers to address performance gaps.
• Support achievement of monthly Cash-In on Growth targets and other branch goals.
• Monitor route execution, training progress, and operational compliance.
• Coordinate and support branch initiatives, route changes, new account launches, equipment moves, and other operational projects.
• Track assigned projects to ensure they are completed accurately and on time.
• Communicate progress, challenges, and outstanding actions to branch leadership.
• Routes are fully staffed and serviced as scheduled.
• PTO coverage is planned in advance.
• New drivers are trained and prepared to independently operate their routes.
• Performance issues are identified and addressed through coaching and retraining.
• Monthly KPI and Cash-In on Growth targets are achieved.
• Branch projects and initiatives are completed on time.

Skills

Driver training

Route planning

KPI tracking

Team coordination

Job description

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Route Support Supervisor supports daily Vending and Market operations by coordinating route coverage, training and developing drivers, supporting route planning, and ensuring branch initiatives and performance targets are successfully executed.

Key Responsibilities

Training & Driver Development

• Train and onboard new Market and Vending drivers.
• Conduct route rides and ensure drivers are prepared to independently manage their routes.
• Partner with Route Managers to retrain and coach drivers with performance opportunities.
• Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer service.

Route Coverage & Planning

• Coordinate and communicate daily route coverage for utility drivers.
• Partner with Route Managers to proactively plan coverage for upcoming PTO, vacancies, and other staffing needs.
• Ensure coverage plans are in place to minimize missed routes and service disruptions.
• Participate in route planning and coverage meetings.

KPI & Performance Management

• Track key operational KPIs and partner with Route Managers to address performance gaps.
• Support achievement of monthly Cash-In on Growth targets and other branch goals.
• Monitor route execution, training progress, and operational compliance.

Branch Initiatives & Projects

• Coordinate and support branch initiatives, route changes, new account launches, equipment moves, and other operational projects.
• Track assigned projects to ensure they are completed accurately and on time.
• Communicate progress, challenges, and outstanding actions to branch leadership.

Measures of Success

• Routes are fully staffed and serviced as scheduled.
• PTO coverage is planned in advance.
• New drivers are trained and prepared to independently operate their routes.
• Performance issues are identified and addressed through coaching and retraining.
• Monthly KPI and Cash-In on Growth targets are achieved.
• Branch projects and initiatives are completed on time.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely.