Real-Time Freight Dispatcher: Logistics & Customer Coordination

United Business Mail Logistics LLC; South Glastonbury (CT); On-site; USD 45,000 - 63,000; Full time

Job summary

United Business Mail Logistics LLC in South Glastonbury, CT, is seeking a Dispatcher for a weekday schedule to coordinate carriers, monitor shipments, and ensure reliable service. You will communicate with customers, drivers, and brokers, resolving issues and optimizing routes in a fast-paced logistics setting.

The role requires a high school diploma or GED (associate degree preferred), 2–5 years of dispatch or logistics experience, and proficiency with TMS and MS Office.

Qualifications

• High school diploma or GED required.
• Associate’s degree in logistics, supply chain, transportation, or business preferred.
• Minimum of 2–5 years of dispatch, transportation, logistics, customer service, or related operational experience preferred.
• Experience working in a transportation, trucking, logistics, distribution, or supply chain environment strongly preferred.

Responsibilities

• Dispatch and assign carriers, drivers, and transportation providers based on customer requirements, service expectations, and operational priorities.
• Monitor and track shipments in real time from origin through final delivery, ensuring accurate visibility across all parties involved in the transportation process.
• Provide shipment updates, estimated arrival times, and resolution of delivery exceptions to customers, carriers, and internal stakeholders.
• Identify, investigate, and resolve service failures, delays, route issues, missed pickups, and other transportation exceptions.
• Maintain continuous communication with drivers, carriers, warehouses, brokers, and customers regarding shipment status and operational requirements.
• Understand customer shipping requirements and forecast transportation needs based on planned schedules and freight volumes.
• Coordinate pickup and delivery appointments to ensure timely execution and compliance with customer service commitments.
• Research transportation alternatives and recommend cost-effective carrier solutions that improve service and profitability.
• Work closely with brokers, carriers, and customers to secure transportation capacity and resolve transportation challenges.
• Verify pickup and delivery times and maintain accurate records of shipment activity, delays, service exceptions, and completed deliveries.
• Utilize transportation management systems (TMS), load boards, GPS tracking tools, and other logistics technology platforms to manage daily operations.
• Generate operational reports and communicate critical transportation issues to management when necessary.
• Follow established standard operating procedures and support continuous improvement initiatives.
• Perform other duties and special projects as assigned.

Skills

Dispatch operations

Real-time tracking

Customer service

Problem solving

MS Office

TMS software

Attention to detail

Communication skills

Team coordination

Education

High school diploma or GED

Associate's degree in logistics, supply chain, transportation, or business

Tools

TMS software

GPS tracking tools

Load boards

Dispatch software

Excel

Outlook

Word

Job description

United Business Mail Logistics LLC in South Glastonbury, CT, is seeking a Dispatcher for a weekday schedule to coordinate carriers, monitor shipments, and ensure reliable service. You will communicate with customers, drivers, and brokers, resolving issues and optimizing routes in a fast-paced logistics setting.

The role requires a high school diploma or GED (associate degree preferred), 2–5 years of dispatch or logistics experience, and proficiency with TMS and MS Office.