Route Dispatch Lead - PM Shift & KPI Focus

Universal Logistics Holdings, Inc.; Yoder (KS); On-site; USD 25,000 - 39,000; Full time

Job summary

Universal Dedicated, Inc. is seeking a 2nd shift dispatcher to lead daily dispatch operations, coordinate routes, assign drivers, and monitor freight to meet service windows for GM plant deliveries.

You will serve as the communication hub for drivers, customers, and warehouse teams, manage material flow, uphold safety and DOT/OSHA standards, and strive to improve on-time performance while controlling costs.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution.
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and elevate risks to maintain on‑time performance.
• Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time: Triage service issues (breakdowns, delays, accessorial), initiate corrective actions, and document incidents accurately.
• Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

Skills

Dispatch coordination

Logistics operations

Communication

Leadership

TMS tools

Excel/Sheets

Education

Bachelor’s degree preferred

Tools

TMS/Dispatch software

Excel/Google Sheets

Job description

Universal Dedicated, Inc. is seeking a 2nd shift dispatcher to lead daily dispatch operations, coordinate routes, assign drivers, and monitor freight to meet service windows for GM plant deliveries.

You will serve as the communication hub for drivers, customers, and warehouse teams, manage material flow, uphold safety and DOT/OSHA standards, and strive to improve on-time performance while controlling costs.