2nd Shift Dispatch Lead — Logistics & Driver Coach

Universal Logistics Holdings, Inc.; Yoder (KS); On-site; USD 42,000 - 58,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., seeks a dispatch professional to lead daily operations and coordinate driver routes, ensuring on-time freight movement and strong customer communication.

Based in or serving North America, this role emphasizes safety, efficiency, and cost control while supporting GM-related shuttle movements and facility coordination.

Qualifications

• 0–3+ years in dispatch/logistics/distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Proven ability to multitask and stay organized in a fast-paced environment.
• Leadership mindset with the ability to coach and support front-line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and elevate risks to maintain on-time performance.
• Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem-solve in real time: Triage service issues (breakdowns, delays, accessorial), initiate corrective actions, and document incidents accurately.
• Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on-time service, quality, and cost.

Skills

Dispatch experience

Communication

Multitasking

Leadership

TMS/Dispatch tools

Excel/Sheets

KPIs

Education

Bachelor’s degree

Tools

TMS/Dispatch tools

Excel

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., seeks a dispatch professional to lead daily operations and coordinate driver routes, ensuring on-time freight movement and strong customer communication.

Based in or serving North America, this role emphasizes safety, efficiency, and cost control while supporting GM-related shuttle movements and facility coordination.