Route Dispatch Lead – 2nd Shift, Logistics & Ops

Universal Logistics Holdings; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Universal Logistics Holdings in Detroit, MI is seeking an entry-level Dispatcher for a 2nd shift (2:00pm - 11:30pm, Monday - Friday) to lead daily dispatch, coordinate routes, and monitor freight movements within our network. You will serve as the communication hub for drivers, customers and warehouse teams, ensuring timely updates and smooth operations.

The ideal candidate has 0–3+ years in dispatch or related fields, strong communication and problem‑solving skills, and a willingness to learn.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and elevate risks to maintain on‑time performance.
• Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

Skills

Dispatch coordination

Communication skills

Problem solving

Multitasking

Leadership

Analytical skills

Education

Bachelor's degree

Tools

TMS/Dispatch tools

Excel/Sheets

Dashboards & KPIs

Job description

Universal Logistics Holdings in Detroit, MI is seeking an entry-level Dispatcher for a 2nd shift (2:00pm - 11:30pm, Monday - Friday) to lead daily dispatch, coordinate routes, and monitor freight movements within our network. You will serve as the communication hub for drivers, customers and warehouse teams, ensuring timely updates and smooth operations.

The ideal candidate has 0–3+ years in dispatch or related fields, strong communication and problem‑solving skills, and a willingness to learn.