Ropes Course Attendant

WonderWorks Attraction; Pigeon Forge (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

WonderWorks in Pigeon Forge, Tennessee, is seeking energetic Ropes Course Attendants to help guests explore our multi-level ropes course and enjoy a safe, WONDERful experience. You will greet guests, instruct and supervise them per SOPs, fit harnesses, and ensure compliance with height/weight requirements while standing, walking, and climbing throughout shifts.

This role requires excellent communication, customer service, and a readiness to work nights, weekends, and holidays in a fast-paced,

Qualifications

• Must be 17 years or older.
• Able to stand, walk, climb, balance, and lift up to 100 pounds.
• Excellent communication and customer service skills.
• Observational and risk-management skills for safety.
• Ability to work nights, weekends, holidays, and various weather conditions.
• Previous high ropes/zipline/climbing experience preferred.

Responsibilities

• Greet and welcome guests in the ropes course area.
• Instruct and supervise guests safely through the ropes course by following SOPs.
• Ensure guests meet height, weight, and clothing requirements.
• Properly fit harnesses per training and course manufacturer’s requirements.
• Stand, walk, balance, stoop, and climb to various areas of the attraction.
• Perform other duties as assigned.

Skills

Communication

Customer service

Observation

Risk management

Shift flexibility

Physical fitness

Job description

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

WonderWorks (location) is looking for Ropes Course Attendants to join our team! Our friendly Ropes Course Attendants help guests climb to new heights and conquer their fears on our multi-level ropes course! Ropes Course Attendants harness our guests, relay important safety information, and then get the guests started on their WONDERful adventure upwards!

Responsibilities:

• Greet and welcome all guests that enter the ropes course area
• Instruct, lead and supervise guests safely through the ropes course by following standard operating procedures
• Follow standard operating procedures and ensure that guests meet all height, weight, and clothing requirements
• Properly fit harnesses adhering to WonderWorks’ training and course manufacturer’s requirements
• Prolong standing, walking, balancing, stooping and climbing to various areas of the attraction
• Perform other duties as assigned

Qualifications:

• Must be 17 years or older
• Ability to stand, walk, climb, balance, and lift and/or move up to 100 pounds
• Excellent communication skills and customer service skills
• Observational skills and operational risk management skills to ensure safe practices and recognize guest needs
• Ability to work any shift including nights, weekends, holidays, and weather conditions required
• Previous high ropes course, zipline, or climbing experience and themed entertainment experience is preferred

Job Types: Full-time, Part-time, Seasonal

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.