Ropes Course Attendant

Wilderness at the Smokies; Sevierville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Wilderness at the Smokies is seeking an attendant for both the ropes course and ground support to ensure guest safety and assist guests with questions or difficulties on the attraction. You will harness participants, conduct pre‑flight safety checks, verify height/weight requirements, and explain rules at each entry.

The role requires monitoring guest behavior, completing takedowns when needed, and maintaining equipment and cleanliness around the arcade areas.

Qualifications

• Must be at least 17 years of age.
• Weight may not exceed 300 lbs.
• Height may not exceed 6’ 8”.
• Height minimum 48” with reach to overhead tracking system.
• Excellent communications skills and calmness in emergencies.
• Ability to act independently with little supervision.
• Good attendance and punctual.
• Professional grooming and proper uniform.

Responsibilities

• Daily inspection of safety equipment and the course.
• Harnessing and pre‑flight safety checks for participants.
• Explain rules, verify clothing/height/weight, and answer questions.
• Monitor participant activity and manage emergencies if needed.
• Wear a whistle and carry a radio on the course.
• Complete monthly practice takedowns and annual re-certification.
• General arcade cleaning after close and during slow times.
• Other duties assigned by management.

Skills

Excellent communication

Calm under pressure

Independent work

Punctual attendance

Job description

Now offering Sign On bonus of $300 for Part-Time and $600 for Full-Time

SUMMARY:

Works both on the Ropes Course (with heights up to 32’) and at ground level to monitor guest behavior, insure safety, and assist guests with any questions, concerns, or difficulties with the attraction. Will be required to harness guests of all ages and attach them to the ropes course. Must be able to cross all obstacles of the ropes course and complete rescues as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Daily inspection of all safety equipment and the course itself.
• Harnessing and completing pre-flight safety checks of each participant at the attraction.
• Explaining rules, checking requirements (clothing, height, and weight) and answering guest questions for every participant.
• Walking all obstacles and monitoring participant activity and behaviors while on the course.
• Must remember takedown commands and procedures and be ready to take action in an emergency at any moment (may have to lower a guest from the course to ground level using a belay system).
• Must wear a whistle at all times while working the attraction and have access to a radio if on ground level.
• Completion of practice takedowns monthly.
• Must maintain an Operator Certification through RCI and complete the Re-Certification process yearly. (Will be trained by an RCI certified Operator Trainer onsite at Wilderness.)
• General cleaning of the arcade after close and during slow times. (Vacuuming, sweeping, trash pick-ups, wiping down games etc.)
• All other duties assigned by manager

QUALIFICATIONS:

• Must be at least 17 years of age
• Weight may not exceed 300 lbs.
• Height may not exceed 6’ 8”
• Height must be at least 48” and must be able to reach the overhead tracking system with at least one hand without assistance
• Excellent communications skills and the ability to remain calm in an emergency is required.
• Ability to act independently with little supervision
• Requires a good understanding of company policies and procedures
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude