Ropes Course Attendant

attractionsupportservices; Pigeon Forge (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

WonderWorks in Pigeon Forge is seeking Ropes Course Attendants who will assist guests in climbing and exploring the ropes course. The role involves ensuring safety, fitting harnesses, and providing excellent customer service in a fun environment.

Ideal candidates should possess strong communication and observational skills, with the ability to work any shift, including weekends and holidays. Previous experience in themed entertainment or climbing activities is preferred.

Qualifications

• Ability to stand, walk, climb, balance, and lift and/or move up to 100 pounds.
• Excellent communication and customer service skills.
• Observational skills to ensure safety and recognize guest needs.
• Ability to work any shift including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests to the ropes course area.
• Instruct and supervise guests safely through the ropes course.
• Ensure guests meet height, weight, and clothing requirements.
• Properly fit harnesses based on training requirements.

Skills

Communication skills

Customer service skills

Observational skills

Operational risk management

Ability to work under various weather conditions

Job description

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands‑on exhibits that challenge the mind and spark the imagination.

WonderWorks (location) is looking for Ropes Course Attendants to join our team! Our friendly Ropes Course Attendants help guests climb to new heights and conquer their fears on our multi‑level ropes course. Ropes Course Attendants harness our guests, relay important safety information, and then get the guests started on their WONDERful adventure upwards!

Responsibilities

• Greet and welcome all guests that enter the ropes course area
• Instruct, lead and supervise guests safely through the ropes course by following standard operating procedures
• Follow standard operating procedures and ensure that guests meet all height, weight, and clothing requirements
• Properly fit harnesses adhering to WonderWorks’ training and course manufacturer’s requirements
• Prolong standing, walking, balancing, stooping and climbing to various areas of the attraction
• Perform other duties as assigned

Qualifications

• Ability to stand, walk, climb, balance, and lift and/or move up to 100 pounds
• Excellent communication skills and customer service skills
• Observational skills and operational risk management skills to ensure safe practices and recognize guest needs
• Ability to work any shift including nights, weekends, holidays, and weather conditions required
• Previous high ropes course, zipline, or climbing experience and themed entertainment experience is preferred

Job Types: Full-time, Part-time, Seasonal

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.