Problem Management Engineer: Drive Root Cause & Resiliency

Beacon Technologies; Madison, Boston (WI, MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and dental premiums

Job summary

Beacon Technologies is seeking a Problem Management Engineer to lead and mature the Problem Management function, preventing incident recurrence and improving service resiliency. You will oversee end-to-end lifecycle, drive root cause analysis, and partner with cross-functional teams to implement permanent fixes.

Ideal candidates have ITIL experience, strong communication, and the ability to influence stakeholders across infrastructure, applications, and cloud platforms.

Qualifications

• Experience applying ITIL problem management processes.
• Lead root cause analysis in complex environments.
• Strong communication and stakeholder management.
• Background in infrastructure, apps, cloud, or enterprise platforms.

Responsibilities

• Lead end-to-end problem management lifecycle.
• Oversee known error database and knowledge articles.
• Perform RCA and validate permanent fixes.
• Collaborate with Incident, Change, and Reliability teams.
• Drive proactive problem management and monitoring improvements.

Skills

ITIL Knowledge

Root Cause Analysis

Stakeholder Mgmt

Communication

Cloud / Infra

ServiceNow

Tools

ServiceNow

Job description

Beacon Technologies is seeking a Problem Management Engineer to lead and mature the Problem Management function, preventing incident recurrence and improving service resiliency. You will oversee end-to-end lifecycle, drive root cause analysis, and partner with cross-functional teams to implement permanent fixes.

Ideal candidates have ITIL experience, strong communication, and the ability to influence stakeholders across infrastructure, applications, and cloud platforms.