Rooms Ops Assistant Manager – Guest Services

Autograph Collection; Newport Beach (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Autograph Collection at 3300 Newport Boulevard, Newport Beach, CA is seeking an entry level management role within Rooms Operations to support Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. You will help guests with arrival/departure procedures and uphold cleanliness standards while aiming to meet the operating budget.

Ideal candidates provide a high school diploma or GED with 3 years in guest services or a 2-year degree with 1 year related experience.

Qualifications

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Opens and closes Front Desk shifts / Housekeeping and ensures completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations to employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.

Skills

Guest services

Front desk

Housekeeping coordination

Education

High school diploma or GED; 3 years guest services/front desk/housekeeping experience

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; 1 year guest services/front desk/housekeeping experience

Job description

Autograph Collection at 3300 Newport Boulevard, Newport Beach, CA is seeking an entry level management role within Rooms Operations to support Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. You will help guests with arrival/departure procedures and uphold cleanliness standards while aiming to meet the operating budget.

Ideal candidates provide a high school diploma or GED with 3 years in guest services or a 2-year degree with 1 year related experience.