Rooms - Night Auditor

Spa Ojai; Ojai (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Spa Ojai in Ojai, CA seeks a Night Auditor to perform end-of-day accounting and overnight front desk duties, assist late-night guests with check-ins/check-outs, and balance daily financial activities with accuracy and courtesy. This role requires English proficiency, basic math, cash handling, and strong organizational skills; prior luxury-hotel experience is preferred.

You will respond to emergencies, provide guest information, and maintain confidential records while upholding spa-wide

Qualifications

• Experience in guest relations and resolution.
• Minimum one year in a similar Four/Five Diamond hotel role.
• Proficiency in reading, writing and speaking English.
• Ability to write legibly.
• Basic math and accounting skills.
• Team player.
• Basic computer skills including Microsoft Office Suite.
• Ability to multitask while maintaining a hospitable and professional demeanor.
• Detail-oriented and strong organizational skills.
• Ability to maintain confidentiality of all guests and hotel information.
• Strong time management skills.
• Clear thinker under pressure and good judgment.
• Ability to work with minimal supervision.

Responsibilities

• Handle guest complaints according to procedures, notifying supervisor/manager when necessary.
• Provide accurate directions to guests and visitors.
• Ensure security of guest room access.
• Handle cash according to established procedures.
• Maintain cleanliness and organization of Front Office areas.
• Process invoices and prepare checkout bills.
• Posts room charges and taxes nightly.
• Prepare daily reports and summary cash balances.
• Process guest check-ins and check-outs.
• Accept and record wake-up call requests.
• Ensure end-of-day activities are completed by staff.
• Display standards of excellence and professionalism.
• Work under pressure and follow directions.
• Maintain knowledge of daily activities, arrivals/departures, hotel features and hours.
• Promote accident prevention and protect confidential information.
• Comply with safety standards and assist guests with transportation as needed.

Skills

Guest relations

Hotel experience

English proficiency

Legible handwriting

Basic math

Team player

MS Office

Multitasking

Detail oriented

Confidentiality

Time management

Decision making under pressure

Self-motivated

Emergency procedures

Education

Hospitality education

Job description

The Night Auditor performs end-of-day accounting tasks and overnight front desk duties courteously and efficiently. They are to assist late-night guests by processing check-ins and check-outs, address any other guest related requests while they also audit, reconcile and balance daily financial activities. They play an integral role in dispatching emergency situations (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. Provides information to guests and visitors. Efficiently resolves guest issues and handles complaints forwarding to the supervisor or manager on duty when necessary.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. Success in this role will be demonstrated by implementing systematic processes to provide a smooth hospitality experience while maintaining accurate financial data. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS:

Essential:

1. Experience in guest relations and resolution.

2. Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.

3. Proficiency in reading, writing, and speaking the English language.

4. Ability to write legibly.

5. Basic math and accounting skills.

6. Team player.

7. Basic computer skills including Microsoft Office Suite.

8. Ability to multitask while maintaining a hospitable and professional demeanor.

9. Detail-oriented and strong organizational skills

10. Ability to maintain confidentiality of all guests and hotel information.

11. Strong time management skills.

12. Clear thinker in pressure situations and exercise good judgments.

13. Ability to work with minimal supervision.

Desirable:

1. Previous experience in the capacity of Guest Service Agent at an upscale hotel/resort.

2. Knowledge of Property Management Systems

3. Some college or training in the hospitality industry.

4. Previous cash handling experience.

5. Previous experience/knowledge in emergency procedures, such as first aid, fire, and natural disasters, is also a plus.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

1. Handle guest complaints according to procedures, ensuring guest satisfaction and notifying supervisor or manager when necessary.

2. Provide accurate directions to guests and visitors.

3. Ensure the security of guest room access.

4. Handle cash according to established procedures.

5. Maintain cleanliness and organization of Front Office areas.

6. Process invoices and prepare checkout bills.

7. Posts room charges and taxes nightly.

8. Prepares daily reports and summary cash balances.

9. Process guest check-ins and check-outs.

10. Accept and record wake-up call requests.

11. Ensuring all end-of-day activities have been successfully executed by employees in operational departments.

12. Display standards of excellence and professionalism.

13. Work well under pressure and follow directions.

14. Maintain knowledge of:

    1. Scheduled daily activities.

    2. Daily arrivals and departures.

    3. Hotel features, services and amenities.

    4. Hours of operation for each outlet.

15. Work in a manner that promotes accident prevention.

16. Properly handle and maintain sensitive and confidential information.

17. Comply at all times with OVI standards and regulations to encourage safe and efficient hotel operations

18. Be available to give directions or order transportation for guests

19. Approach all encounters with guests and employees in a professional, service- oriented manner

20. Maintain regular attendance in compliance with OVI Standards as required by scheduling which will vary according to the needs of the hotel

21. Maintain high standards of appearance and grooming, which include wearing the proper uniform and name tag while working

22. Other duties as assigned