Rooms Manager - Club Wyndham Waikiki Marina

Travel + Leisure Co.; Honolulu (HI); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Life & AD&D

Disability

Volunteer day

401k match

Identity theft protection

Wellness program

Employee Assistance

PTO & Holidays

Job summary

Travel + Leisure Co. is seeking a Rooms Manager to oversee daily operations of the resort's Housekeeping and Maintenance departments, ensuring guest satisfaction, staffing, budgeting, and compliance with quality standards.

You will train staff, manage schedules, control payroll costs, and monitor inventory while coordinating with other departments and stakeholders to maintain high occupancy and service levels.

Qualifications

• Strong leadership skills and the ability to coach, mentor, and train staff.
• 2 to 5 years of hotel/resort experience.
• Excellent communication skills with guests and team members.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Oversee daily operation of resort Housekeeping and Maintenance departments.
• Staffing, scheduling, budgeting, and payroll control for both departments.
• Train staff on standards and SOPs; develop associates in both departments.
• Ensure guest satisfaction, safety, QA and loss prevention compliance.

Skills

Leadership

Strategic thinking

Communication

Hotel experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Maintenance departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.

How You'll Make an Impact:

This role will ensure proper staffing and scheduling for maximum productivity. Control payroll costs to achieve maximum profitability. Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage through the reduction of offline inventory. Ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory. Function as liaison with contracted staff to ensure targets and objectives are met; partner with association stakeholders to promote efficiencies and consistency pertaining to rooms and common areas. Represent the resort in the absence of the General Manager and manage priorities consistent with the operation as a whole. Maintain high-level communication concerning all facets of the operation.

What You’ll Bring:

Strong leadership skills (ability to effectively coach, mentor, and train staff). Strategic thinking. 2 to 5 years of hotel/resort experience. Excellent communication skills. Proficiency in Microsoft Excel, Word, Outlook.

How You'll Be Rewarded:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $85,000 - $95,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.