Rooms Supervisor - Club Wyndham Santa Barbara

Travel + Leisure Co.; California; Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health benefits

401k with employer match

Paid time off

Wellness program

Zusammenfassung

Travel + Leisure Co. is seeking a Rooms Supervisor to lead the daily operations of our resort’s housekeeping and guest services teams. You will oversee staffing, scheduling, payroll costs, and daily rounds to ensure top-tier guest experiences.

The role requires 2–5 years of hotel/resort experience, strong leadership, and proficiency with Excel, Word, and Outlook. Availability for weekends/holidays is necessary, with comprehensive benefits offered.

Qualifikationen

• Demonstrated leadership in hotel/resort operations.
• Strong strategic thinking for staffing, budgeting, and workflow.
• Excellent communication with staff and guests.

Aufgaben

• Oversee daily resort housekeeping and guest services operations.
• Manage staffing, scheduling, and payroll control for maximum productivity.
• Ensure room inventory, guest accounts, and front office blocking meet standards.

Kenntnisse

Leadership

Strategic thinking

Communication skills

Coaching / mentoring

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Rooms Supervisor is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Supervisor will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.

How You'll Make an Impact:

This role will ensure proper staffing and scheduling for maximum productivity. Control payroll costs to achieve maximum profitability. Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Supervisor will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Internal Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory.

What You’ll Bring:

Strong leadership skills (ability to effectively coach, mentor, and train staff). Strategic thinking. 2 to 5 years of hotel/resort experience. Excellent communication skills. Proficiency in Microsoft Excel, Word, Outlook.

This Position Requires Availability to Work Weekends & Holidays:

Availability to work weekends, holidays, and other peak times as required by the business.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.