Rooms Manager - WorldMark Bass Lake Resort

Travel + Leisure Co.; California (MO); Hybrid; USD 75.000 - 80.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Paid time off / holidays

Zusammenfassung

Travel + Leisure Co. is seeking a Rooms Manager to lead the daily operations of the resort Housekeeping and Guest Services teams. You will supervise staffing, scheduling, payroll and ensure adherence to standards while focusing on guest satisfaction and cost control.

Responsibilities include training, audits, budgeting, and process improvements to maximize occupancy and service quality. This role requires leadership, strong communication, and hotel/resort experience to support owners and guests.

Qualifikationen

• Strong leadership skills and ability to coach, mentor, and train staff.
• Strategic thinking to optimize operations and guest satisfaction.
• 2–5 years of hotel/resort experience.
• Excellent communication skills in writing and speaking.
• Proficiency in Microsoft Excel, Word, and Outlook.

Aufgaben

• Oversee daily operation of housekeeping and guest services.
• Manage staffing levels, scheduling, and payroll to maximize profitability.
• Train staff on standards and procedures for both departments.
• Ensure guest satisfaction and accurate rate and payment handling.
• Oversee internal audits, safety, and compliance.

Kenntnisse

Leadership

Strategic thinking

Hotel/resort experience

Communication

MS Office proficiency

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.

How You'll Make an Impact:

This role will ensure proper staffing and scheduling for maximum productivity. Control payroll costs to achieve maximum profitability. Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Internal Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory.

What You’ll Bring:

• Strong leadership skills (ability to effectively coach, mentor, and train staff).
• Strategic thinking.
• 2 to 5 years of hotel/resort experience.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, Outlook.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $75,000 - $80,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.