Rooms Manager - Inn at the Opera

Travel + Leisure Co.; San Francisco (CA); Hybrid; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life and disability coverage

Wellness program

Employee assistance program

Volunteer time off

Job summary

Travel + Leisure Co. is seeking a Rooms Manager to lead daily operations of the resort's Housekeeping and Guest Services. You will oversee staffing, scheduling, payroll, budgets, and service standards to maximize guest satisfaction.

Train staff on procedures, manage room inventory and front desk needs, and ensure compliance with safety and QA policies. The role requires 2–5 years in hotel/resort operations and strong leadership.

Qualifications

• 2 to 5 years of hotel/resort experience.
• Excellent communication skills.
• Strong leadership and mentoring abilities.
• Strategic thinking.
• Proficiency with Microsoft Excel, Word and Outlook.

Responsibilities

• Staff scheduling to maximize productivity and guest satisfaction.
• Control payroll costs and manage departmental budgets.
• Train staff on policies and service standards.
• Oversee housekeeping and guest services operations.
• Ensure compliance with QA, loss prevention and safety policies.
• Manage room inventory and front desk needs.

Skills

Leadership

Strategic thinking

Hotel/resort experience

Excellent communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. This role is responsible for meeting the needs of the owners and covering varying schedules as well as forecasts and schedules weekly staffing levels. The Rooms Manager participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, and is responsible for the selection and development of associates in both departments.

How You'll Make an Impact:

This role will ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Internal Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory.

What You’ll Bring:

• Strong leadership skills (ability to effectively coach, mentor, and train staff).
• Strategic thinking.
• 2 to 5 years of hotel/resort experience.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, Outlook.

How You'll Be Rewarded:

Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

The annual salary for this role is $90,000.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.