Rooms Manager - Inn at the Opera

Travel Leisure Resort Development Inc; San Francisco (CA); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability insurance

Paid time off or holidays (depending)

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. seeks a Rooms Manager to oversee resort Housekeeping and Guest Services, ensuring staffing, scheduling, and standards across both departments. The role involves budgeting, process improvements, and staff development to meet owner expectations and occupancy goals.

The position emphasizes strong leadership, expert communication, and hands-on management of payroll, audits, and guest resolutions to maintain exceptional service at our properties.

Qualifications

• Strong leadership skills (ability to coach, mentor, and train staff).
• Strategic thinking to plan and improve operations.
• 2 to 5 years of hotel/resort experience.
• Excellent communication skills across all levels of staff and guests.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Ensure staffing and scheduling for maximum productivity and customer satisfaction.
• Control payroll costs and manage department budget and costs.
• Lead daily/weekly meetings to communicate priorities and objectives.
• Manage room inventory and ensure accurate rate application and payments.
• Oversee guest service, housekeeping, and front desk alignment with standards.
• Own internal audit, QA, and safety procedures for the departments.

Skills

Leadership

Strategic thinking

Hotel/resort experience

Excellent communication

Microsoft Excel

Tools

Excel

Word

Outlook

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. This role is responsible for meeting the needs of the owners and covering varying schedules as well as forecasts and schedules weekly staffing levels. The Rooms Manager participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, and is responsible for the selection and development of associates in both departments.

How You'll Make an Impact:

This role will ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Internal Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory.

What You’ll Bring:

• Strong leadership skills (ability to effectively coach, mentor, and train staff).
• Strategic thinking.
• 2 to 5 years of hotel/resort experience.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, Outlook.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays

Compensation

The annual salary for this role is $90,000.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.