Rooms Leader in Development

Bretton Woods; New Hampshire; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Long-Term Housing Options Available

Guest gym access

6 Paid Holidays

Weekly pay cycle

Complimentary meals in cafeteria

Job summary

Bretton Woods is seeking candidates for the Leader In Development (LID) program, a one-year Management Training track designed for entry-level graduates to develop in Housekeeping and Rooms Division. Selected associates will rotate through departments, gaining hands-on experience and relocation upon program completion.

Participants will train in front desk, guest services, reservations, and related operations while meeting Four Diamond standards and corporate expectations for exceptional guest

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and attention to detail.

Responsibilities

• Perform front desk, guest services, reservations, and housekeeping management tasks.
• Complete LID learning contracts and progress reports.
• Be familiar with housekeeping systems and PDQ standards.
• Execute room inspections and ensure adherence to standards.
• Assist with shift coverage and training of front office staff.
• Maintain Four Diamond Standards of guest service.

Skills

Interpersonal skills

Customer service

Oral communication

Written communication

Attention to detail

Computer skills

Pleasant demeanor

Flexible hours

Education

Bachelor’s degree or equivalent experience

Job description

Perks:

• Long- Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year, so candidates must be able to relocate upon completion of the program.

Essential Functions:

• To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all systems and equipments as related to the Front Office (Opera, Nucleus, ALICE, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel ).
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
• Maintain Four Diamond Standards of guest service.
• Complete other duties as assigned.

Working Environment:

• Interior of hotel, in normal office conditions.
• Exterior of hotel with exposure to weather conditions.

Qualifications:

• Bachelor’s degree or equivalent experience preferred
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Must be available to work flexible hours to include nights, weekends, and holidays.