Rooms Inspector & Team Lead – Housekeeping

HENLEY SPW LLC; Richmond (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Hotel discount

Job summary

The Hilton Richmond Hotel & Spa/Short Pump is seeking a Rooms Inspector for our Housekeeping department in Richmond, VA. This full-time role offers a daytime schedule (8:30 am–5:30 pm) with a competitive hourly salary and benefits package.

The position supports daily operations, room inspections, and guest service excellence within a growing hospitality environment. Equal opportunity employer, background check required, and a world-class employee discount program is available.

Qualifications

• One year experience as a housekeeper or cleaner is required and room inspection or supervisory experience is highly desired.
• Must have strong guest service skills and be able to communicate clearly.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints.
• Time management skills and strong attention to details are critical.
• Must be discreet and able to maintain confidentiality.
• Must have dependable transportation.
• Physically able to move and/or operate large objects, such as housekeeping carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
• Ability to stand or walk for long periods of time and to lift up to 20 pounds frequently and up to 50 pounds on occasion with help.

Responsibilities

• Lead, train and supervise Room Attendants and Housepersons in a designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Work with Executive Housekeeper, Housekeeping Supervisor and others to support the daily operation of the department, including opening/closing of the office, leading morning stand up meetings and communicating with the Front Desk.
• Assess room inventory, assign rooms for cleaning and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Monitor linen rooms, carts and designated inventories.
• Coordinate with Engineering Department to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Perform Room Attendant, Houseperson or laundry duties as needed.
• Greet guests in a friendly and warm manner, answer their questions and address any issues with the team to ensure the guest’s stay is a positively memorable experience.

Skills

Guest service

Communication

Time management

Attention to detail

Discretion

Transportation

Physical stamina

Job description

The Hilton Richmond Hotel & Spa/Short Pump is seeking a Rooms Inspector for our Housekeeping department in Richmond, VA. This full-time role offers a daytime schedule (8:30 am–5:30 pm) with a competitive hourly salary and benefits package.

The position supports daily operations, room inspections, and guest service excellence within a growing hospitality environment. Equal opportunity employer, background check required, and a world-class employee discount program is available.