Rooms Director

Hotel Northland, Autograph Collection; Green Bay (WI); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

Hotel Northland, Autograph Collection, part of First Hospitality, seeks a Rooms Director to oversee front office, engineering, and housekeeping operations. You will hire, train, and retain a high-performing team while safeguarding guest satisfaction and brand standards.

You will drive financial performance, maintain professional standards, and lead by example to foster an inclusive culture across the hotel. Join a team dedicated to excellence in hospitality.

Qualifications

• 5+ years of hotel operations management.
• Bachelor’s degree or equivalent experience required.
• Experience with Opera PMS is preferred.
• Valid driver’s license.

Responsibilities

• Proactively address guest concerns and ensure accessible amenities and services.
• Control purchasing to manage controllable expenses.
• Hire, train, and motivate an effective hotel team to meet guest expectations.
• Promote a diverse and inclusive environment by building relationships with hotel leaders.
• Lead the hotel team through personal example and uphold company culture.
• Coordinate with housekeeping and front desk to ensure supplies and tools are available.
• Maintain professionalism in line with hotel brand and company expectations.
• Know and communicate hotel emergency procedures and assist guests during emergencies.

Skills

Staff leadership

Guest service

Communication

Problem solving

Budgeting

Education

Bachelor’s degree or equivalent experience

Tools

Opera PMS

Microsoft Office

Job description

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Rooms Director is responsible for the overall operation of the hotel specifically front office, engineering, and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Rooms Director is responsible for leading hiring, training, and retention efforts. A successful Rooms Director will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Requirements…

Experience & Education:

• 5+ year of hotel operations management
• Bachelor’s degree or equivalent experience required
• Experience with Opera PMS is preferred
• Valid driver’s license

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.