Rooms Controller

Park Hyatt Los Cabos at Cabo del Sol; Sedona, Northern (AZ, KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Free On-Site Parking

Department celebrations

Monthly associate recognition and rwrd

Job summary

Hyatt Vacation Ownership is seeking a Rooms Controller to support Owners and guests with smooth arrivals and stays in a dynamic resort environment.

This full-time role requires flexibility for 1st/2nd shifts, weekends and holidays, and involves coordinating check-ins, reservations, and staff communication to ensure guest satisfaction.

Responsibilities

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

Hourly Wage:

$23.40

Shift:

1st/2nd; must be available to work weekends and holidays

Position type:

Full Time

Rooms Controller

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking
• Department celebrations
• Monthly associate recognition and reward programs

A typical day will include:

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

The Standard, Mexico City | Mexico City , DIF , MX

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