Rooms Coordinator

Proper Hospitality; Santa Monica (CA); Hybrid; USD 20,664 - 34,440; Part time

Benefits offered by this job

Competitive hourly compensation

Comprehensive benefits package

Career growth opportunities

Employee discounts

Collaborative work environment

Job summary

Proper Hospitality in Santa Monica, California is seeking a dedicated professional to manage daily room assignments and ensure guest satisfaction. The role involves coordinating arrivals, assisting with check-ins, and maintaining records.

The ideal candidate will have prior experience in hotel Front Office operations, strong communication skills, and the ability to work in a fast-paced environment. We offer competitive pay and a comprehensive benefits package for eligible team members.

Qualifications

• Previous hotel Front Office or Guest Services experience preferred.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manage daily room assignments to maximize guest satisfaction.
• Coordinate guest arrivals, departures, upgrades, and requests.
• Assist with guest check-ins and checkouts as needed.

Skills

Organizational skills

Communication

Multitasking

Problem-solving

Attention to detail

Tools

Property Management Systems (PMS)

Job description

Manage daily room assignments to maximize guest satisfaction and operational efficiency.

• Coordinate guest arrivals, departures, upgrades, VIP accommodations, and special requests.
• Work closely with Housekeeping to ensure room readiness and prioritize arrivals.
• Monitor room status and communicate changes to operational departments.
• Assist with guest check-ins and checkouts as needed.
• Resolve guest concerns professionally and escalate issues when appropriate.
• Maintain accurate records and documentation within hotel systems.
• Ensure compliance with hotel standards, policies, and procedures.
• Perform additional duties as assigned by management.

Qualifications

• Previous hotel Front Office, Guest Services, Rooms Control, or Reservations experience preferred.
• Experience with property management systems (PMS) preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Flexible schedule, including weekends and holidays.

Requirements

• Must be able to perform guest check-ins and checkouts.
• Must be available to work overnight shifts a minimum of two (2) nights per week.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to stand, walk, and move throughout the property for extended periods.

What We Offer

• Competitive hourly compensation
• Comprehensive benefits package (for eligible team members)
• Career growth and development opportunities
• Employee discounts and hotel perks
• A collaborative and hospitality-focused work environment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.